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About

Dear Valued Customer,

Welcome to Bill Nero's Universal Nissan Web Site! Universal Nissan is a thriving dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.

Our Mission Statement

With Teamwork, we will continually improve the buying and servicing experience for our customers; Remain the dealer of choice in Central Florida through proper training, innovation and committment to the total customer satisfaction; Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.

Our e-Team Professionals

We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!

Why Buy at Universal Nissan?

During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:

  • Location!!!  Our dealership is located just minutes from everywhere in the Central Florida Market.  We are just North of the 417 on South Orange Blossom Trail, in Orlando.
  • Service!  We consistently rank higher than the Southeast Region in the initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
  • State of the Art Facility!  Our immaculate showroom and Service Department are designed with you in mind.  Relax in our fun and family friendly environment during the process of purchasing your car.  Bring the kids, they love our playroom!
  • Experience!  Our Internet Managers have years of experience in assisting, and delighting, our clients.  Our combined years of experience and product knowledge allow us to assist you in selecting the right car for your needs.
  • Convenience!  Our goal is to help you buy a car at your convenience with flexible hours and professionals designated to assist you with most of your research and purchase process via e-mail, and phone.

Hear What Our Customers Have to Say

"January 2012"

odalis214
1/17/2012 12:02:28 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:
I had A great experience at Universal Nissan. Charlie Peets was my sales person. He was very helpful with any information I needed and helped me get into my first brand new car a Nissan Altima. I just want to thank the whole team for all their efforts.

 

 

 

christina79
1/16/2012 4:48:26 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher Oliva, Adam Karlski, Dave Young
My Review of Universal Nissan:
When I went into the dealership I had no intentions of leaving with a car that day. After working with these men for some time, I was able to walk out with a brand new car. I had previously been told that I would only be able to get a pre-owned car, so I was going to wait. Christopher and Adam worked hard to get me into my new car. I now am extremely happy with my car and have even received a call from Christopher to stop in and get my car washed. He was extremely nice and helped me in making my big decision. He helped me to calculate what I would be saving in gas, insurance, and repairs.

 

 

harry@harrymooredesign.com
1/16/2012 11:56:31 AM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaraz Ahmed
My Review of Universal Nissan:
My wife wanted a 370Z for her 40th birthday,
Sarfaraz was able to put us in the vehicle we wanted with just one visit.
The 370Z was what we came in looking for, but were considering one from another dealership.
His advice was key to making the right choice.
He could have sold us a more expensive vehicle, but he sold us the right vehicle.
Sarfaraz was thorough in reviewing all aspects of the vehicle's features (always the fun part) as well as detailed explanations of all necessary paperwork including warranties, lemon law, maintenance, etc.
He was with us for the entire process, so we never felt lost and he was right there for any and all questions.

We were very happy with our purchase of the 2009 pre-owned Nissan Cube.  We especially appreciated dealing with your internet salesman, Joshua Craig who was very professional and helpful, and sensitive to how we wanted to be treated as prospective buyers. We would recommend Joshua to anyone looking to buy a Nissan. We are enjoying the little Cube and definitely would deal with your company again.

Gerald

 

 

 

 

 

Tonks
1/12/2012 5:26:23 PM

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:
I had a great overall experience. Charlie was very helpful, friendly, and not pushy at all. He really made the whole car buying experience positive.

 

 

 

ericwofford
1/9/2012 9:44:14 AM

Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
I had a very good experience as far as customer service. It was excellent. I did however believe there could have been a little more working room with the price of the car, but overall very satisfied.

 

 

 

 

 

 

 

turbmc
1/8/2012 10:52:39 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva
My Review of Universal Nissan:
Chris was amazing. He was very informative, and helped in every way possible. A+ customer service! I highly recommend this dealership and Chris Oliva in particular. He is the best car salesman I have ever dealt with!

 

 

 

sssrca
1/8/2012 2:48:32 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
This is the second new car that I have purchased from Universal Nissan and Mike Jahangir. Both times that we visited with Mike to deal on a new car, he was very knowledgeable and right on the money directing us to several cars to choose from. He was very professional in his sales presentation. During the test drive all the special and unique features were demonstrated and thoroughly explained. At the final close of the sale Mike stressed to contact him directly with any questions, concerns or problems with the car. Needless to say we are the proud owners of a 2012 Nissan Altima.
Sherry and Robert

 

 

 

KTorpey ? - Jan 6, 2012

I had a great experience with Universal Nissan! Brett Livingston was an excellent salesman and was extremely helpful. I love my new 2012 Nissan Rogue!

 

 

From Sheila H:

The salesman, Jorge, was great. We were very satisfied and our grandson could not be more pleased.

 

 

 

 

Hello,

   1. Yes, the nail salon was a nice gift.

   2. Yes, the appointment was easy

   3. Yes, the technician was both pleasant and professional.

   4. I would like to see more colors in the nail polish.

 

Thank you, finally a survey about the little people that make a difference.  

                                Have a great day!    Evelyn

 

 

 

aneleh
1/4/2012 9:36:00 PM

Overall Score: 4.8  

Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
This has been my second experience buying a vehicle in your dealer, the attention and service was outstanding. Your employee Angelo Rivera showed much more; his professionalism, he knew how to explain everything, was very kind, took his time to show me what I needed to know. He gave me a wonderful time and made it very favorable to make business with your employee. I think Angelo has been the best dealer I have ever made business with and it is very good to know that. I am very happy with his service and I would definitely come back and perhaps do more business with Angelo Rivera.

 

 

 

From Mitty F:

1. Were you happy with your sales process? (if NO, please explain.) I was VERY pleased.
2. Has the vehicle met your expectations? (if NO, please explain) Exceeded them.
3. What, if anything, could we have done to make your purchase more enjoyable? A glass of champaign.  lol
4. Would you buy another pre-owned vehicle from our company? Yes!
5. Would you recommend a friend or family member to buy from us? Yes!

 

 

 

uckucky
1/2/2012 8:47:13 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan (Sales) and Hiram (Finance Manager)
My Review of Universal Nissan:
Sultan did not waste my time. From the moment my mother and I walked in she asked us what we were interested in. I explained what my situation was and I was very factual, friendly, and helpful. Hiram was also very friendly and helpful.

 

 

 

zdong
1/2/2012 4:51:15 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: BOB MITCHEM
My Review of Universal Nissan:
I am first time buyer, my dealer were very friendly with me and my family, and they try their best working on my paper work, try to do their best for my benefits. Overall, my experience with universal dealers is very nice, and grateful.

 

 

tatiana ? - Jan 1, 2012

Sarfaraz Ahmed was very helpful, he is an excellent sales person, thank you so much for your help! we love our new Nissan Altima!

 

 

 

renysangel
1/1/2012 6:03:46 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaraz Ahmed
My Review of Universal Nissan:
Sarfaraz Ahmed is an excellent salesman we love our new Nissan Altima thank you so, so much I will definitely recommend you guys every time I can, Thanx

 

 

I would like to take the time to express my appreciation for your company and workers!

From my salesman to the sales manager they were outstanding the

Strive for excellence in your company shows when come to 

Customer service and the product and care for your vehicles, each

Person that day that I was there showed me and others how important 

It was to go above and beyond in customer service which if very 

Evident in your day to day goals in vision. I am very happy with my 

Purchase and service and on a scale from one to ten I will give your

Store a twelve to recommend others to come there. Thank you again

To your whole company job well done. OUTSTANDING !!!

Jay

Our Customers,regarding their experience at Universal Nissan

"Recognizing Josh Craig"

   Universal Nissan was the best dealership I have ever purchased a car from. My wife and I worked with both Josh and Deya. We knew exactly what we wanted and exactly what our budget was. We went to that dealership on Saturday, decided to keep shopping around but the next day, my wife and I made the 1.5 hour trip again from St. Pete back to Orlando because from our experience Saturday night, we knew that this dealership's main focus was customer satisfaction. Not only did Josh and Deya exceed our expectations but they made sure we walked out of the door 100% satisfied. From now on, I will make sure that all of our cars are purchased from Universal Nissan. Thank you so much!

George Z,regarding Universal Nissan

"December 2011"

cdphillips_us
12/31/2011 10:20:25 AM

Overall Score: 4.8

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ahmed Nordine & Adriano in Finance
My Review of Universal Nissan:
Ahmed was amazing! Very professional and well informed! He really LISTENED to my requests and found me the perfect car! He is a valuable asset to your company. No pressure, he just wanted to make sure I was happy with my selection.
Adriano the Finance Manager was very kind and made the whole experience very enjoyable! He explained everything in detail and he me make the best decisions for my needs.


mmdiaz1031
12/30/2011 6:57:03 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:
Great experience. Friendly and helpful associates. This is our second car with Universal Nissan. They helped us look at all of the options that were available for us in order to be the right decision. :)

 

 

bradecki
12/30/2011 2:35:27 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Abimael Dorta
My Review of Universal Nissan:
This was the second car we purchased from Abimael Dorta. My wife purchased a 2012 Sonata a few months earlier and Abi did a great job of getting her into a car she loves so naturally when I decided to buy I went back to Abi and he worked his magic again. I love my new 2012 Accent. It is the perfect commuter car for me.

 

 

Oblitastar
12/28/2011 1:27:13 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes

Employee(s) Dealt With: Sarfaraz Ahmed
My Review of Universal Nissan:
Wonderful sales team. They did all they could to be sure that I not only liked the car but got the deal I wanted. I really thought my salesperson did a wonderful job.

 

 

mariaeloisa
12/27/2011 6:11:34 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Universal Nissan Orlando has a very good service. The staff were very hospitable and the place has a very good ambiance. Mike, the customer sales associate we spoke with helped me choose my car wisely. He is courteous and very jolly; not pushy as I thought of how a sales associate would be. Thank you, I love my new car!

 

 

ksm82569 ? - Dec 27, 2011

I went through the Internet Department and it was a "Breath of Fresh Air" from the moment they contacted me back. The pricing was upfront and made it easy for me. They gave me fair market value for my trade in and seemed to be honest and willing to provide me answers to all my questions. I would recommend this dealership to anyone that is wanting a hassle free experience. I would also recommend contacting the Internet Department for the best and easiest pricing.

Liked: Value, Service, Selection

 

 

ealmarza
12/26/2011 11:46:41 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: 2
My Review of Universal Nissan:
We worked with Robin Johnson, who helped us with the purchase of a 2012 Maxima. Robin did an outstanding job. He was very professional, knowledgeable & thorough. He was not a high pressure salesperson, which is what I like most when buying a car.
Espe & Gloria

 

 

JCRoels
12/23/2011 8:51:23 AM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Axel Machin
My Review of Universal Nissan:
I made initial inquiry for a new car purchase on the internet and found a very good deal at Universal Nissan of Orlando, FL. Axel Machin was the sales representative who facilitated my purchase. Axel was very informative, professional and handled the transaction with ease. We are very pleased with the vehicle. My wife and I cannot think of a single thing to improve upon the experience.

 



eljoker_2005
12/21/2011 7:27:23 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:
The best dealer and the salesman, Charlie Peets help me a lot to make my decision. Thank you for everything. Now I'm happy with my pathfinder!

 

 

Maria - Dec 20, 2011

You don't get pounced on the minute you drive on the lot!

Liked: Value, Service, Selection

 

 

altimararomo53
12/15/2011 9:55:56 AM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva and Brett Livingston
My Review of Universal Nissan:
Perfect site & people attention to buy a new car!

 


Donna Markey
12/12/2011 10:02:26 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Booth, Jose Cepeda
My Review of Universal Nissan:
This dealership is excellent. This was my third vehicle purchase from Universal Nissan, beginning when the dealership was known as Kissimmee Nissan. The staff are professional, non-high-pressure, considerate, and willing to accept the fact that a customer may actually have researched the car they are looking for and might really know what they want and what it should cost.



Mitch14281
12/12/2011 5:07:30 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir and Scott Popwell
My Review of Universal Nissan:
Universal Nissan is the best dealership I have ever had the pleasure of doing business with. They provided me and my daughter with the most friendly, courteous and professional service I have ever seen at an auto dealership. Was just a great experience.



Silvana - Dec 11, 2011

Sultan Bash was a very kind and helpful salesman. Great experience ever!

Liked: Value, Service, Selection

 

 

gzuraski
12/6/2011 10:04:47 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Joshua Craig, Deya Oumallal
My Review of Universal Nissan:
Josh and Deya went above and beyond to ensure that my wife and I were 100% comfortable and satisfied with the purchase of our new 2012 Altima. We visited this dealership for the first time on Saturday (12/3) and were impressed at both Josh's and Deya's level of professionalism and focus on customer satisfaction. On our first visit, we did decided to keep shopping around but after our great experience with this dealership, we decided to do the 100 mile drive back to Universal Nissan the following day to purchase our new car. Not only did both Josh and Deya ensure that we walked out their door happy but also made sure that they got us in a car that fit our budget before we agreed to buy it. Deya was very HONEST and helpful and made sure he understood exactly what we wanted and what we can afford as well as explaining exactly what he was able to do for us so we can buy the car we wanted. Josh was great. We felt 100% comfortable with him as our salesman. What we liked most about him was that he did not pressure us into anything we didn't want and was very HONEST, personable, and easy to get along with. They were both very patient with us and even stayed almost two and a half hours after the dealership closed while we signed all the paperwork and transferred our belongings from our old car into our new car. Walking out their door, we had no second thoughts because we knew that they were honest and stretched every limb to get us what we wanted. We honestly got an amazing deal and will, without a doubt, purchase all our vehicles in the future from Universal Nissan. And if anyone ever comes to us for a recommendation, we will always recommend Universal Nissan! Thank you Josh and Deya for exceeding our expectations and doing everything possible to help us with our purchase!

 

 

George - Dec 5, 2011

Universal Nissan is the BEST! My wife and I were looking to upgrade to a larger car with smaller payments, which was very difficult to achieve at other dealerships. We shopped around and went to about ten other dealerships and no others would even come close to the deal we got with Universal Nissan. Our salesman, Joshua Craig, was excellent at working out a deal that would fit our budget. We also worked with Deya as well who worked in the finance area. Between the two of them, they were able to get us into a 2012 Nissan Altima (20th Anniversary package) for almost $100 less per month that I was paying for my Mazda3. Although I live in St. Pete, I will be sure to travel the hour and a half to Universal Nissan in Orlando next time I need to purchase a car. This dealership truly cares about their customers and makes sure everyone walks out of the door with a smile on their face.

 

tnarciso
12/1/2011 7:20:22 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: John Booth
My Review of Universal Nissan:
I was actually dreading the car purchase process, but John and his team made it very easy. Originally I had gone in to purchase a used car. After doing my own research online at various websites and on the dealer's site, I met with John and he showed me a few of the ones I was looking at online. We went on a couple test drives and he was very friendly and knowledgeable and honest about his purpose and about the cars he was showing me. As expected, he offered a couple that I hadn't originally considered, but was very respectful when I declined. He listened to my needs and was very accommodating and informative. In the end, he presented a new car option that was very hard to pass up. Throughout the decision process on which car to purchase, if any, John and Felix were very polite, respectful and forthcoming. I did not feel pressured at all with these guys...they respected my honesty and car buying position (I was in no means in a hurry to buy a car) and that was a huge factor in why I decided to purchase on the spot. From the beginning, John made it very comfortable and easy by being very pleasant to work with.


Our Customers,regarding thier experience at Universal Nissan


Dear Bill Nero,

Sorry for the long delay for a reply. I have been without internet connection for a couple months now and writing an email on my phone wasn't entirely easy. Here are the answers to the questions you were hoping to be answered.

1. Were you happy with your sales process? (if NO, please explain.)
    Yes, I was extremely happy with my sales process. Although the first time I was in the dealership looking to purchase the same model, the purchase just was not possible without myself, Heather, having a co-signer, so we did not leave with a vehicle that day. However, our wonderful Sales Rep, Michael Vand, made us aware of the upcoming sales event hosted by Partners Credit Union, so we were able to come back that weekend, and with my father, Clare as a co-signer, were able to purchase the vehicle. Micheal went through all the loops he could to make the purchase possible for me, while maintaining the monthly payment range I needed to stay in. He tried every angle to ensure that I left with the Nissan Versa that night, and to him I am so very grateful!
2. Has the vehicle met your expectations? (if NO, please explain.)
     Yes! I absolutely LOVE  my '09 Nissan Versa! And again, I am so very grateful that I can call it my own!!!
3. What, if anything, could we have done to make your purchase more enjoyable?
     NOTHING! Please keep your business the way it is! Everyone in the dealership seemed so honest and personable, which made it a great experience! Please, please, please keep Michael Vand around for a while because he was a great salesman and a joy to work with.
4. Would you buy another pre-owned vehicle from our company?
    In a heart beat!! I love Nissan cars, the dealership and I'm glad to say that I own one!
5. Would you recommend a friend or family member to buy from us?
    DEFINITELY! I was sure to tell everyone who asked about my new car where I got it from, and who sold me the car, making it all possible!

Again Bill, I want to thank you & your dealership for giving me the opportunity to own my own Nissan, and I want to thank you all for making it possible! I am sorry for the delay in response, but internet has not been a priority lately.

Thank you so much.

Sincerely,
Heather

"December 6, 2011"

"November 2011"

Aura1174
11/26/2011 11:36:21 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jonathan A. Charlie Peets
My Review of Universal Nissan:
I have gone to several dealers, but after coming to Universal Nissan, I highly recommend them. Great people to work with. They were honest, helpful and polite. Great team work.


 

Aura1174
11/26/2011 11:21:17 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets, Jonathan A.
My Review of Universal Nissan:
Why I would recommend Universal Nissan, they were very helpful, understanding. Help me get a car I liked, other then giving me what they wanted to sell. They put a lot of hard work to help me. They were honest, kind and very helpful. Great people!

Why I would recommend this dealership? They were honest, helpful. Great people! Loved the treatment of wanting to help. Looking for a car that you like, not what they want to sell.

 

 

WOW! I would like to recognize Henry M in Service at Universal Nissan 11/25/2011

Each time I visit, Henry treats me as family and is willing to help me with any questions and provides me with excellent service. I recommend my friends who own Nissan autos to come here!

Arlene G.


WOW! I would like to recognize Joe Cruz at Universal Nissan ? 11/25/2011
Joe was extra helpful to us, even though we changed our minds halfway through our dealings and bought a pre-owned instead of new.
Caroline H.


dsarkar
11/25/2011 10:21:45 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Pizza
My Review of Universal Nissan:
Mike Pizza was great. He was friendly, took the time, explained everything I asked, took me for a test drive and really tried to give us a deal without being pushy. Also dealt with Deya and Ed in financing, who were equally friendly and helpful. Mike even drove the car to our home. Totally recommend them.

 

 

stacey0730
11/22/2011 4:17:30 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:

Charlie was fantastic. He was really great and helpful with me. He took the time to explain the different options which eventually lead me to purchase my SUV. After the purchase, he went through details about the car and things I should know about it. I would recommend to anyone who needs to vehicle to purchase. Thank you!


WOW! I would like to recognize Sultan at Universal Nissan ? 11/22/2011
Sultan was very pleasing to work with. He satisfied all of our needs. He was patient & precise. I would recommend him any day!!
Janice & Aldo M.


WOW! I would like to recognize Angelo Rivera at Universal Nissan ? 11/21/2011
It is great to be a part of this great Nissan family!
Victor M.


WOW! I would like to recognize Chris Oliva at Universal Nissan ? 11/17/2011
EXCELLENT CUSTOMER SERVICE!
Mike S.


mujerguerrera56
11/15/2011 9:10:36 PM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
My name is R. Candelario from Orlando, Fl
And I personally want to thanks Mr. Mike Jahangir for his excellent job. I am very happy to purchase my Nissan Maxima 2012 with him. Mr. Mike may it possible to meet and exceeded all my expectation. Once again thank you! :-D


WOW! I would like to recognize Angelo Rivera at Universal Nissan ? 11/13/2011
Angelo was a real pleasure to do business with. He listened to our needs and provided viable options within our range. He is nice, reasonable & very professional!
Sandra & Luis G.


WOW! I would like to recognize Sultan at Universal Nissan ? 11/11/2011
Sultan was helpful & professional. I appreciate that!
Sandra B.


Emlio Graulau
11/11/2011 9:05:51 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
My wife and I congratulate Mr Angelo Rivera for his, attention to us to purchase our vehicle Nissan Frontier. People like Angelo earn you a lot of prestige to the company Nissan, forward Angelo. Emilio and Clara.

WOW! I would like to recognize Melissa Correa at Universal Nissan ? 11/9/2011
Melissa was very attentive and went above and beyond in her guest service. She expressed sincere concern for our situation. Thank you!
Charyl A.


juanchito
11/7/2011 12:54:59 AM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris
My Review of Universal Nissan:
the services was great, everything was clear and sellers were kind and patience. is a pleasure buying cars on universal Nissan, and I am sure we are going to keep buying from them.
Chris the seller did an excellent job. Once again great service.



WOW! I would like to recognize Ahmed & Joshua at Universal Nissan ? 11/3/2011

Very patient and thorough showing model we were interested in. Joshua walked us through the final showing.

Ronald & Lourdes

Our Customer from,Universal Nissan

"October 2001"

WOW! I would like to recognize Amine at Universal Nissan ? 10/31/2011
Thank you, Mr. Amine for your assistance and you are a greats seller for recognizing my needs. Very helpful.
Hector

WOW! I would like to recognize Angelo Rivera at Universal Nissan ? 10/31/2011
Great customer service!! He went the extra mile with us!
Luis

WOW! I would like to recognize Charlie Peets at Universal Nissan ? 10/31/2011
Somehow, Charlie made magic happen! He is really a super salesperson.
M.H.

WOW! I would like to recognize Chris Oliva at Universal Nissan ? 10/28/2011
After a very long wait and an uncomfortable start, Chris' personable salesmanship made this experience turn into a fantastic one. He was patient, gracious, funny and made sure I left in a car!
Dorene

WOW! I would like to recognize C.J. at Universal Nissan ? 10/26/2011
C.J. went above and beyond to make this experience as smooth as possible. He also helped me buy the car of my dreams!!
Camille

WOW! I would like to recognize C.J & Adriano at Universal Nissan ? 10/23/2011
Both of them were very helpful making our car buying experience memorable. They explained our options in detail making us knowledgeable of what we are purchasing. They are an asset to this company.
Emmanuel

Congratulations on the purchase of your pre-owned 2008 Chrysler Town and Country. We are pleased that Universal Nissan/Hyundai was your dealer of choice, in this highly competitive market. Please accept my personal thank you for your patronage. If you could take a few minutes of your time to answer five short but important questions, it would help us to continue to improve your experience with our company.
1. Were you happy with your sales process? (if NO, please explain.)  Extremely Happy!
2. Has the vehicle met your expectations? (if NO, please explain.)  Yes
3. What, if anything, could we have done to make your purchase more enjoyable?  Had an owners manual and another set of keys
4. Would you buy another pre-owned vehicle from our company?  Absolutely!
5. Would you recommend a friend or family member to buy from us?  Yes, Definitely! And We are going to be back in Feb/Mar with my 18yr old son.
Lynn & Reed

Thank you, the seller was great... Amine was very respectful and understanding seller and helpful to the need's of what i was looking for in vehicle. I will recommend Universal Nissan is a family dealer by the way my mother in law purchase her vehicle there and other's friends and family.
Hector

WOW! I would like to recognize Mike Jahangir at Universal Nissan ? 10/23/2011
He helped my dad get me a car for our family that we all like and I am thankful for that. God bless you and thank you so much!
Lily

Congratulations on the purchase of your pre-owned 2011 Nissan Rogue. We are pleased that Universal Nissan/Hyundai was your dealer of choice, in this highly competitive market. Please accept my personal thank you for your patronage. If you could take a few minutes of your time to answer five short but important questions, it would help us to continue to improve your experience with our company.
1. Were you happy with your sales process? (if NO, please explain.).
Yes. It took a little longer than I had hoped, but I greatly appreciated your salesmen's low-pressure approach, from the time I got my first phone call from Axel Machin until the time I drove off the lot. In fact, Axel's polite, respectful initial phone call was the primary reason I chose to stop at Universal Nissan first, rather than some other dealerships I had in mind.
2. Has the vehicle met your expectations? (if NO, please explain.)
So far, yes. I am quite pleased with the Nissan Rogue, and your salesman Chris Oliva did an outstanding job explaining the features, bumper to bumper. He was very knowledgeable about the car and its features but never once gave me the impression he was hiding something or trying to divert my attention away from the vehicle's flaws.
3. What, if anything, could we have done to make your purchase more enjoyable?
The wait time for financing was a bit much, but I understand that they were trying to secure the best deal for my situation. It also would have been nice to have a couple of the paint chips touched up, since the car was being sold as a "certified" pre-owned vehicle. I understand it is not a brand-new car, but extra touches like that are very much appreciated.
4. Would you buy another pre-owned vehicle from our company? Absolutely. People generally loathe the idea of car shopping. Why? Pressure from the sales staff, the feeling that something is being hidden from you, financing bait-and-switch tactics, and a general feeling that the dealer doesn't really understand the stress on a consumer of making such a major purchase. I felt none of that at Universal Nissan. It was easily the best car-buying experience I have had, bar none.
5. Would you recommend a friend or family member to buy from us?
Yes!
Paul


WOW! I would like to recognize Sarfaraz Ahmed at Universal Nissan ? 10/19/2011
I would like to commend Mr. Ahmed for his professional demeanor. He surpassed and exceeded all my expectations.
M. S.


WOW! I would like to recognize Brian in Service at Universal Nissan ? 10/14/11
If it were not for Brian I am not sure I would have bought a car. He was so helpful and kind to share his knowledge with me! He is fantastic!
Lynn

WOW! I would like to recognize C.J. Joseph at Universal Nissan ? 10/14/11
I was a hard sell and C.J. was very patient and informative! He made me feel really comfortable! He is great!
Lynn

WOW! I would like to recognize C.J. Joseph at Universal Nissan ? 10/13/11
He was very patient. He is the best. Thank you so very much, C.J.
Wilner

WOW! I would like to recognize Chris Oliva at Universal Nissan ? 10/13/11
Thank you for everything you have done!
Carmen

WOW! I would like to recognize Chris Oliva at Universal Nissan ? 10/13/11
I'm so happy. Thank you for everything you have done. I'm so happy for the service and for helping me find a car. No other place helped me.
Ashelyn

WOW! I would like to recognize Mike Pizza at Universal Nissan ? 10/13/11
He was very polite and sweet, very respectful. I have been to many dealers and I'm very happy how I was treated. Thank you.
Ashlyn

WOW! I would like to recognize Hiram Rivera at Universal Nissan ? 10/13/11
Thank you for everything. I'm so happy? you're the best!
Ashlyn

WOW! I would like to recognize Hiram Rivera at Universal Nissan ? 10/13/11
Thank you for everything you have done, I'm so happy.
Carmen

WOW! I would like to recognize Mike Pizza at Universal Nissan ? 10/13/11
I'm so happy with the way he has treated me. I'm so happy I will tell everyone.
Carmen

WOW! I would like to recognize Joe Cruz at Universal Nissan ? 10/11/11
Amazing dealer, great guy.
Derek

WOW! I would like to recognize Chris Oliva at Universal Nissan ? 10/11/11
Chris has been wonderful! Helpful, informative, and not pushy at all. Helped get financing in spite of my difficult financial place. Perfect gentleman!
Sunday

WOW! I would like to recognize Chris Oliva at Universal Nissan ? 10/10/11
Chris was great! Very friendly, didn't pressure us and got us exactly what we wanted! Very, very happy with the service from Chris.
Joseph & Rebecca

rpgamble
10/4/2011 10:21:51 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
The Dealership treated me Extremely Well from the time I entered the Dealership. Angelo Rivera my Salesman was one of the Best and most professional salesman I have ever dealt with. No Pressure to buy the car. Answered every question I had and stayed with me till the very end of the deal. I would recommend this Dealership to anyone who is looking to buy a car.

adamm455
Overall Score: 5.0 
Reason for Visit: Sales (Used)
Deya Oumallal was great to work with. Very friendly, honest and helpful with the entire process. He even delivered the car to my house after they changed the oil and detailed the car. I have to say this was my easiest car buying experience from a dealer. I will definitely start here for my next car.

diana520
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
Great service, the people helped my father get the right vehicle at the right price. The sales person went out of his way to help my family.

WOW!!! I would like to recognize Sarfaraz Ahmed at Universal Nissan ? 10/06/2011
A wonderful Sales Person, very reliable, explained everything to the highest level. Love him!
Sara R.

jereb
10/1/2011 4:16:30 PM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
As the lease on our Ford Escape was expiring, my husband and I decided to do a little car shopping yesterday. We had not intended to buy a Nissan, just to look at one...until Sultan Bash became our sales professional. He is extremely knowledgeable about Nissan, and through that knowledge, and listening to our wishes and wants, he had us test drive both a Rogue and an Altima. We very happily decided on a 2012 Altima, and look forward to driving it for the next few years ! We will certainly recommend Universal Nissan to friends and family, all employees were extremely pleasant and friendly...it's a great dealership!

Our Customers from,Universal Nissan

"September 2011"

WOW! I would like to recognize Axel Machin at Universal Nissan ? 9/25/2011
Axel went above and beyond finding me the best deal for my new car. Great, great customer service. I'm rating 5 Star Service! Thanks!!
Jose F.

WOW! I would like to recognize Mike J. at Universal Nissan ? 9/24/2011 
Mike was very pleasant. He went out of his way to make sure we wanted the right vehicle for us. Very friendly. Thank you Mike, keep up the good work!
Fernando S.

JHERNAN363
9/28/2011 9:59:08 PM 
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: LOUIS C. JOSEPH
My Review of Universal Nissan:
WENT WITH MY MOM TO LOOK AT A CAR CJ AND THE BANK WORKED VERY HARD TO GET MY MOM A GOOD PAYMENT,ALL THE STAFF WAS VERY HELPFULL AND GREAT SERVICE!

BBonilla3579
9/28/2011 12:34:09 PM 
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaraz Ahmed
My Review of Universal Nissan:
I went in for advice to see what my best options were to get out of a Pontiac and into a new car, and they were very helpful and honest with me about my options.

alan5656
9/27/2011 4:57:15 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
I will recommend Universal Nissan to anyone that I know that needs a car . Universal Nissan went out of there way to help my family. Our sales person Mike Jahangir helped us allot. Mike is very informative and could answer any question that I asked. Mike made sure that we had everything that we needed. The whole team that worked with use at Universal Nissan were great. We feel like we are part of the Nissan family now. They worked with use until we found a car that will work in our budget. Which in this economy is not easy. Thank you every one at Universal Nissan.

avanwestering
9/27/2011 4:28:08 PM
Overall Score: 5.0 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston, Wendy West, Adriano de Oliviero
My Review of Universal Nissan:
Brett Livingston was a terrific salesman. Although we came to the dealership knowledgeable about the car we wanted to buy, he was able to show us many things about the car that we did not know about. He was able to find us the exact car we wanted at the price we wanted to pay.
I was there with my sister Wanda L. She bought a Nissan Versa there and was getting her car looked at. The service at your Dealer is great. I have never been to a Car Dealer that has a Nail Tech. I bought my car at Chrysler Dealer on Osceola Parkway. The Salesman after we bought our car did not want to be bothered. My sisters Salesman works very hard to make sure his customer are satisfied. The Nail Tech was very Professional and friendly. The girls when you walk in are very friendly. Please let them know.
Thank you much,
Lourdes F.

Hello, 
Thank you for the services you guys provided for me. I'm enjoying my new vehicle very much. I was pleased with how my salesman Dusty worked with me and got the car sold to me within the budget I had asked. I will definitely buy a car from Universal in the future. Thanks again for all your help and I would recommend to my friends to buy a car from Universal!
Sincerely,
Joel M.


1. Were you happy with your sales process? (if NO, please explain.) Yes
2. Has the vehicle met your expectations? (if NO, please explain.) Yes
3. What, if anything, could we have done to make your purchase more enjoyable? Simplify paperwork (I had seen some dealership had less paperwork)
4. Would you buy another pre-owned vehicle from our company? Yes, possibly, will check out your place first when I needed.
5. Would you recommend a friend or family member to buy from us?
Yes, will definitely send them to Christopher Oliva :) 
Thanks & best regards.
Ander

To Whom it May Concern,
My husband and I are very impressed with your dealership. Robin, our salesman was recommended to us and he was extremely knowledgeable and very accomadating.He didn't rush us and answered all my questions without making me feel inadequate. Jose Rivera was also very knowledgeable and kind, he explained everything very well and did not rush us. Be sure and keep these gentlemen for they are great assets to your dealership.
Sincerely,
Karen 
PS: We've been researching Hyundai's for about 8 months and have visited 3 dealerships...Bob Dance's was a nightmare, extremely rude and unprofessional salesmen, I couldn't tell you who helped us because we had to ask about 4 or 5 different salesmen about everything. The other dealership on West Colonial didn't have what we were looking for. However, the gentlemen, Mr. Bean was very nice. 

Corona22
9/26/2011 11:42:41 AM 
Overall Score: 4.5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Axel
My Review of Universal Nissan:
I purchased a used vehicle here and had a pleasant experience (for a car dealer). They listed the car online for a very good price and didn't use high pressure sales tactics at all. They also did not pressure me to buy extended warranty and other add-on's. My salesman (Axel) was very low key, informative and professional. So far I am very happy with the car I purchased.

Gold25K
9/20/2011 7:35:01 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Amine Saaidi
My Review of Universal Nissan:
Excellent service. Amine was super friendly and patient with us. He answered our many questions and tried his best to meet our requests. It was an overall great experience.

Hart90
9/16/2011 3:58:40 PM 
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaraz and Scott
My Review of Universal Nissan:
Universal Nissan Orlando is great!! I recently just got my second car from them and I couldn't be happier. Sarfaraz and Scott are both great to work with and I would definitely recommend them to anyone looking to purchase a new car. They are very friendly and work with you to meet your needs. Very fast and very professional. Great customer service!! I will definitely be going to Universal Nissan when I purchase my next vehicle.

ybastar
9/14/2011 11:00:11 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Being that I am an inexperienced vehicle shopper, I found the people to be helpful, informative and friendly. The experience was 5-star and worth sharing.

blusand03
9/12/2011 11:59:53 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Bob Mitchem
My Review of Universal Nissan:
everything was good! I do wish salesman would just allow to walk out the door without the whole " drama " of "What can I do to get the deal done now bit" but hey, you gotta do what you have to do!


Roslynscheer
9/10/2011 9:04:23 AM
Overall Score: 4.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett is very friendly. His after sale service is the best I have ever experienced. He welcomes questions about the car & its features encouraging me to call him any time I have a concern or am uncertain about how something works.

jwettingfeld
9/7/2011 9:24:56 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose C. Saint-Hilaire
My Review of Universal Nissan:
Jose was very friendly and knowledgeable. He was interested in our complete satisfaction and was willing to work with us until completely satisfied. We are very happy with the deal, finance person and sales staff.


rlhughes501
9/5/2011 12:28:43 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose Saint Hilaire
My Review of Universal Nissan:
Jose was very friendly, knowledgeable and understanding of what I needed. He worked with me in finding me something in my price range and monthly payments.

Antron
9/5/2011 8:54:34 AM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St. Hilaire
My Review of Universal Nissan:
By far the best dealership I've ever been to. All the associates are very friendly and helpful. A must see show room also have your nails done while you wait. Very nice.

josesolano
9/3/2011 10:08:48 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Peets
My Review of Universal Nissan:
We are happy with our New Nissan Versa 2012. The salesman was very friendly with us. He worked with us to find the car and my financial needs.

Maty Steenstra
9/3/2011 8:38:14 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
We went from a lease car to a purchase, just because we were getting a very good deal on the labor day weekend. We went from a Altima to a Rogue .We loved the experience at the dealership, Mike Jahangir was very friendly and willing to help us 110%. I will recommend this dealership to anyone looking for a car and a pleasant experience at a dealership.

carro111
9/3/2011 12:44:19 PM
Overall Score: 5.0 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
The Sales Representative was extremely helpful, and paid attention to our needs and wants. Cars are very clean and in a perfect condition, not talking about the quality. We were very impressed with the place and felt very comfortable doing business there. I will surely recommend the dealer, and specially the Sales Rep, Sultan Bash, definitely!!

gracepineda
9/1/2011 6:45:52 PM 
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
Robin was such a great person to deal with that I actually WANTED to go online and leave this positive review! I've been through nightmare after nightmare with my previous car purchase experiences and honestly I just assumed it would be the same -- but not this time. Robin was so helpful and informative -- he actually got me into the EXACT car I wanted and I didn't have to compromise my "wish list" because I got a great deal too. I actually made this transaction via online, phone calls and many text messages since I live in Ft. Lauderdale. By the time the "deal was done" all I had to do was drive up to Orlando and sign away. I arrived late Friday night after the drive up, and Robin was waiting for me patiently. We did a quick test drive (I WAS IN LOVE!) and went to start the paperwork. He had everything ready to go -- it was so fast and easy! Robin even took the time, late on a Friday night, to go through the user manual with me and show me all the features of my new car and explain how they work -- that was a first! I never had a car sales person take the time (and be genuinely patient about it) to explain every little feature. He even took me to the car to set up the Bluetooth with my cell phone - he was SO NICE!!!
The rest of the staff at this dealership were very nice too. I will absolutely 100% recommend anyone who is looking for a Nissan to contact Robin Johnson at this dealership and work with a genuinely nice and informative person. THANK YOU!!! And I LOOOOOOOOOOOOOOOOOOOOOOOOOVE my new car!!!

LuckyGirl7
9/1/2011 5:06:30 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Smith primary contact
My Review of Universal Nissan:
Service was impeccable from quote to final sale. All the gentlemen I worked with were more than helpful and appreciative of my business. They truly give meaning to the idea they want to earn your business. They really mean it!! I walked in just looking to test drive a car (that I couldn't afford) and I left leasing a car with all the bells and whistles I could actually afford. I left excited and fulfilled. This was a great experience!

Our Customers from,Universal Nissan

"August 2011"

tash_d
8/31/2011 6:45:12 PM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaras
My Review of Universal Nissan:
Sarfaras was very willing to help us. He worked with us to find the car and price that was right for us. He let us test drive vehicles and sit in vehicles to see what best fit our needs. I appreciate all of the help. I will definitely recommend this dealership to anyone who is looking for a vehicle.


Juan Carrion
8/27/2011 10:02:45 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Vand
My Review of Universal Nissan:
The salesman was very courteous and friendly. He worked out different options to met my financial needs. Also he gave us a great description and demonstration of vehicle features.


LADYLEVI22
8/25/2011 2:26:01 PM 
Overall Score: 4.8 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: WILLIE MENDEZ
My Review of Universal Nissan:
I was very pleased with how I was treated at this dealership and with the salesman Willie Mendez. I was not pressured at all which is very important to me. If, I feel pressured I usually walk out.
The funny part of this whole buying experience was when I arrived there were many salesman in the lobby but, I went up to Willie. I didn't remember but, he did that I bought a Nissan Pathfinder in 1998 from him at another dealership he worked at that time. I was pretty impressed he remembered. It was along time ago and I know he must have sold many vehicles since then. I would look him up again to buy another vehicle. Willie did a great job!
I feel that I was treated with respect. Keep up the good work! Thank you


ECONCEPCION
8/22/2011 2:14:03 PM
Overall Score: 4.8 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: MICHAEL VAND
My Review of Universal Nissan:
I RECOMMEND UNIVERSAL NISSAN TO MY FRIENDS AND FAMILY BECAUSE THEY HAVE GOOD PRICES AND THERE VERY FRIENDLY AND THEY TRY THERE BEST TO GET YOU WHAT YOU WANT AND HOW MUCH U COULD AFFORD . I'M VERY SATIFIED WITH THEIR SERVICE. YOURS TRULY, A VERY SATIFY CUSTOMER :)


vico3353
8/22/2011 10:53:54 AM 
Overall Score: 5.0 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Axel Machin
My Review of Universal Nissan:
Axel was with us every step of the way and made sure we walked away with a great car that we could afford. He was very polite and sensitive to our needs. Always remembered our names and little things we told him that he would mention later which means he was actually listening to us.


michc2100
8/21/2011 6:04:13 PM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Deya Oumallal, & Axel
My Review of Universal Nissan:
Deya & Axel are the best. Did their best to make sure we were happy.
This is the 4th vehicle we have purchased or leased at this dealership.
Always work with Deya.


pattyr
8/20/2011 10:24:53 PM 
Overall Score: 5.0 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: John Booth
My Review of Universal Nissan:
I stopped by to look at a new car but on the way to that new car we passed a used car that caught my eye. John explained everything about the car and we took it for a test drive. I fell in love with it but it was more car than I thought I could afford. John went to work for me and in the end, I drove away in the most beautiful car ever! It was the most pleasant car buying experience I've ever had. THANK YOU, JOHN BOOTH!


akienish
8/20/2011 5:56:20 PM
Overall Score: 4.8 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
I had a very pleasurable experience in buying my new car because the dealer was friendly and very willing to answer my questions about the vehicle.


Thanks for the email and yes I will answer your questions:
1. Were you happy with your sales process? Yes, Axel made it simple and for someone like me who hates car shopping his approach was gratifying.
2. Has the vehicle met your expectations? Yes, with the exception of a noise from the air conditioning or fans.  Have spoken with Axel, will be bringing the car in soon.
3. What, if anything, could we have done to make your purchase more enjoyable? Yes, you could have made a better effort to get the price down to the area I was requesting (not too late).
4. Would you buy another pre-owned vehicle from our company? It depends on how well the current issue will be resolved and if there will be any issues with the car within the next few months.
5. Would you recommend a friend or family member to buy from us?  At this time, yes.  But again, it will depend on the type of service and the longevity of this vehicle.  Whether reoccurring problems or none at all!
I hope this helps.  Thanks for taking the time to listen.
Sincerely,
Sterling A.


Ninalouys
8/20/2011 10:37:29 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
It was a Very professional and friendly team- It was a pleasure doing business with them.
Great experience from start to finish--- would def. Recommend universal Nissan!


jboswell
8/20/2011 10:34:55 AM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett worked with us to make sure we got the car we wanted. He was very much on top of the entire process and made sure we knew he wanted our experience to be a good one. He even offered to come to our house to explain features if we had questions after we took the car home. I've never had a dealer sales rep do that before.


charlessangenito
8/16/2011 10:27:29 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
Very professional, very knowledgeable, answered all questions, explained our options and told us the best way to go, very friendly and caring, great experience , Sultan is the best.


Jorge Gonzalez
8/16/2011 3:37:26 PM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: AHMED NORDINE
My Review of Universal Nissan:
AHMED WAS FRIENDLY,CURTIOUS AND KNOWLEDGEABLE, HE WAS WITH US EVERY STEP OF THE WAY WHEN PURCHASING THE 2011 NISSAN ROGUE, HE ANSWERED ALL OUR QUESTIONS IN A FRIENDLY MANNER GOOD JOB TO AHMED NORDINE, HOPE TO SEE YOU AGAIN, THANKS, FROM PATRICIO CEDENO.


Netsurfer
8/16/2011 2:56:40 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera (Sales) Adriano De Oliveira (Finance)
My Review of Universal Nissan:
I have been searching for a new vehicle since early June after the engine on my Saturn decided not to work. I first visited Universal Nissan on July 4th to see what types of sales or deals I would be able to get on a good used vehicle. Upon arrival I was greeted by the representative at the front desk and she called Angelo Rivera to come over and assist me. He introduced him self and started us showing the used vehicles they had on the lot and explained the various sales. Despite Angelo knowing I was not there to buy a vehicle that exact day he still took 2 hours out of his day to show me every vehicle possible explaining all of the great features that Nissan has to offer like the CVT transmission or the push start. That was time he could have been with another customer who may have been willing to buy a car that day.
About 2 months later and many car dealerships later on August 14th Saturday I decided to buy a vehicle. All of the dealerships I visited the sale representatives were more interested in selling me a vehicle instead of explaining my best options and the features and Angelo at Nissan did, or they would not know anything about the vehicle they were selling. I explained to one sales person at another dealership that I would bring my father who was going to co-sign the vehicle for me the next day or so and he insisted several times that I brought him within the next hour.
I returned to Nissan meet with Angelo again and he was extremely helpful in finding me and vehicle, and if there was one person who knew a lot about Nissan's and took a personal interest in them to provide the best information to the buyer it was Angelo Rivera hands down.
I ended up buying a Nissan Altima Coupe and was extremely satisfied with my purchase. In the finance office I meet with Adriano Oliveira who was also very helpful. He was not one of the finance managers who put numbers in front of you and have you sign, Adriano worked with me and my father to find the best options as far as financing the vehicle. Not only was he very informative, Adriano also gave me personal advice in regards to the best way to finance our purchased vehicle at Nissan since I was a first time buyer.
Overall the experience I had at Universal Nissan with Angelo and Adriano was phenomenal. I know in the future I will be retuning to purchase another vehicle here and I will recommend all of my family and friends to come by this dealership as well.


Mick8521
8/16/2011 2:46:01 PM 
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston, Simo Bassi, Mark Renert, Hiram Rivera
My Review of Universal Nissan:
I purchased a Nissan Rogue from Universal Nissan yesterday, 8-15-2011. I first contacted the dealership the day before, and Brett Livingston took my call. Brett was very informative and helpful on the phone, and we set a time for me to come to the dealership the next day. Upon arrival, I was pleasantly greeted by the receptionist. Brett introduced himself, I discussed my needs, and he proceeded to come up with ideas to meet my needs. I never felt I he was "selling" me. After having several "unpleasant" experiences purchasing cars in the past, Brett was definitely a breath of fresh air. I have purchased over 20 cars over the years, and this purchase, by far, is the most positive experience I have had during the purchase process. I have many years of Sales Management, and I will say that Brett is truly a Sales Professional. Simo Bassi and Mark Renert also worked with me to "get the deal done". Neither were pushy, but both listened to my wants and needs, and we were able to come up with a solution. Then I worked with Hiram Rivera on the paperwork. While this is still a long process that is unavoidable, Hiram also made me feel like he was working for me. He even researched and showed me how to get a refund on the extended warranty of my previous Nissan, that I had purchased from another dealer.

Overall, Universal Nissan, and the staff that worked with me are to be commended. I will not only buy future Nissans here, but I will refer anyone I can.

Thank for a great experience!!

Mickey Roberson


bgarber
8/16/2011 1:55:34 PM
Overall Score: 4.6
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Will Mendez
My Review of Universal Nissan:
Overall good experience. However, after I made my decision and they told me my loan was approved and I could pick up the car that day, which I did but 5 days later I am getting phone call after phone call because they said they did not have my paycheck on file so the bank could approve it. It bothered me because something like this happened to me last year with a different company and they took my car back and I have no interest in that company anymore. So when I asked about my loan and they said it was approved... apparently it was not, it stressed me out for a couple of days. All in all I have the Rogue and me and my family love it. I can not be more happy with my purchase and I would definitely recommend Universal Nissan.


charlesac
8/15/2011 5:09:14 PM 
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Vand
My Review of Universal Nissan:
On August 15,2011 I traded in A 2011 Hyundai Sonata which I bought there 6 months ago for a new 2011 Nissan Maxima. I also took a friend of mine 1 month ago who bought a used 2010 Nissan maxima. Needless to say if I was not impressed by their professionalism and friendliness and their service dept. I would never have gone back to them. They made me feel like family. Michael Vand who is my salesperson is now my adopted brother. Their whole staff is made me feel like I was dealing with family. Needless to say they have exceeded my expectation.


asangenito
8/15/2011 12:31:07 AM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
Everything went very smoothly during the transaction, friendly and very helpful staff, great overall experience. It was a pleasure doing business with Sultan Bash, the salesman. Thank you.


Milton Bennett
8/8/2011 9:34:19 PM 
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Booth
My Review of Universal Nissan:
This is the 2nd car I have purchased from this dealership. As a repeat customer, I expected to have a good experience. However, this experience was even more than what I expected. John booth was very helpful and took his time with all the details to make sure I fully understood every feature and aspect of my new vehicle. John took great pride in making sure I was completely satisfied as a customer. Now I'm not sure I bought the vehicle or the salesperson. In either even it is a purchase I would make 1000 times over!


mogulers
8/8/2011 8:48:43 AM
Overall Score: 5.0 
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson, Brett Livingston
My Review of Universal Nissan:
This was a great experience - no high pressure, gave us time to talk, showed us a number of cars and all the features.
From sales to financing, an overall great experience - do not like high pressure salesmen.
Would definitely recommend to our friends.
We also like the Internet pricing.


Juan L V
8/7/2011 8:36:47 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Amine Saddai and Michael Vand
My Review of Universal Nissan:
This is the second car I bought from Universal Nissan, when I bought my previous car i bought it from amine and I had basically no credit, by no credit I mean no, however amine treated me and showed me any car I wanted like if had the perfect credit, as a matter of fact he never asked me about credit until we picked a car, I picked the car I liked and he told me I needed a co-signer, but my co-signer didn't have the best credit at the time, and Amine and Maddy (F&I) were able to get me in the car I liked.
Almost a year later I decided it was time for a new car again, I called amine about a car I liked I saw online and he found out it was ready and told me to come in and see it whenever I liked, when I got there amine was busy and they referred me to Michael Vand, very great guy just like amine they both are not the typical pushy salesman type of people that everyone is used to, I spent more on the actual test drive that the negotiation both of the times, him and whoever where in the finance office worked pretty good with me and I would definitely be going back there when i it is time for a new car again.


drive158
8/4/2011
7:15:40 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Joseph A. Cruz and Deay
My Review of Universal Nissan:
I think his name was Deya, Guillermo Faria Send me to him, for the purchase of a new vehicle. I had the pleasure to see everybody again, since this is the Fourth Vehicle I purchase through them. Adrian Oliveira was very nice and They all did everything in their power to help me. Joseph A. Cruz was exceptional, 100% Customer Satisfaction. Mr. Joseph A. Cruz followed me home (a three hour trip), to get signatures for the car because the co-buyer was not with me at the time of the new vehicle purchase. I will for drive from Boston to see them to purchase my next vehicle. Guys you are all awesome. Do not change your ways. Thank You.
Dealers like you make a difference,
Thank You
Damaris Rivera and Brittany E. Drotos


I would like to recognize Brian Collins. I am a new customer at this Dealer and came in for an oil change. He was very knowledgeable and pleasant. Thank you for your service.
Mildred R. 08/04/2011 


emcavoy
8/4/2011
12:39:07 PM
Overall Score: 5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva, Dahlia, and Brett
My Review of Universal Nissan:
The best new-car buying experience my husband and I have ever had. These people are great, very knowledgeable, helpful, friendly, patient, and overall awesome, especially Chris, who was extremely helpful to me personally and took the time to make sure I understood all the new bells and whistles on our brand new totally cool Juke. We are delighted!


wilvin67
8/4/2011
11:27:54 AM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: William Mendez
My Review of Universal Nissan:
I was recommended specifically to William by a co-worker and satisfied return customer. I had a great experience buying a car at Univ. Nissan, and will definitely continue to shop from them and recommend others to check you out when car shopping.


nadiuska lopez
8/1/2011
Overall Score:  5.0 
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: AXEL MACHIN
My Review of Universal Nissan:
THIS WAS AN AMAZING EXPERIENCE IN THIS AUTO DEALER. THE EMPLOYEES TREANTMENT WAS OUSTANDING AND THEY WERE ALWAYS LOOKING IF WE NEEDED SOMETHING. THEY GAVE US A GREAT DEAL PROVIDING ALL THE REQUIRED INFORMATION.


I would like to recognize Amine Saadi. Amine was a great salesperson. He treated us very nice without pressure.
Paula F. 08/01/2011 


Dollyj34
8/1/2011
10:39:55 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva, Mike Jahangir, Hiriam
My Review of Universal Nissan:
We started our search online, they contacted me within a couple hours. We arrived at the dealership, and every one was so friendly and nice, The young woman at the center desk was very outgoing and helpful.
Chris Oliva was our salesman , he was so at tentative and had so much knowledge of the vehicles, and helped do much with the finances. Deya Oumallal was also very nice and a big help. Mike educated us on all of the options on the Maxima, he was great. Hiram secured the financing, what a help he was.
All in all it was a great experience, for both of us, I will certainly tell my friends about Universal Nissan, a class dealership with class associates, it was a pleasure making the deal.
If I could buy another car tomorrow, it would be there.
Thomas and Dolly

Our Customers From ,Universal Nissan

"July 2011"

Thank you for your 2009 Toyota Corolla purchase

I was happy with the sales process; Chris and Deya were very helpful and friendly. The vehicle as of now has also met my expectations. I would buy another vehicle with universal Nissan and I have already referred friends and family who are looking for vehicles and will continue to do so.  

Yaslinn L. 07/27/2011

 

edward_jewett
7/30/2011 6:11:54 PM

Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
This is the second car I've bought here. They have good quality low mileage vehicles and usually a good assortment to choose from. The salesmen are the most professional in the business. They will find you what you want how you want it and won't leave you short on expectations.

 

donnafry0913
7/30/2011 12:56:40 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St. Hilaire
My Review of Universal Nissan:
Jose was very friendly and helpful when it came to finding us a car that we could afford and that we would love. He took his time in explaining all of the features of the car and made the numbers work for us.

 

gagabats@yahoo.com
7/28/2011 4:28:01 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
Hello, We were to buy a new SUV did not know much about them. This was are first stop. We drove the Rouge and loved the ride. Our salesman was helpful answered all questions asked very polite and professional. He won are business and will in the future.

 

Mohammed H. Islam
7/26/2011 2:27:57 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
I had Nissan 350Z of 2008 on lease for last 36 months and I wanted to replace it with any Nissan car of 2011. Yesterday (25th July, 2011) me and my son visited UNIVERSAL NISSAN at Orlando and met one sales associates Mike Jahangir by name. He helped us great to get a nice car. Many thanks to him and I will recommend other customer to go o Universal Nissan of Orlando. The new MAXIMA is a wonderful car. Me and my family members are really enjoying it.

 

rjr1977
7/25/2011 9:13:54 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
We never thought we would buy a car from Universal Nissan. All we wanted to do was return a lease. Angelo Rivera our sales rep informed us that it might be a good idea to buy since we needed a new car. We were very pleased with the professional atmosphere and how well Angelo treated us. He explained everything and was very patient since my wife and I had no idea what we wanted. We ended up getting a 2010 Nissan Rogue and are very pleased with the purchase. We will recommend anyone to buy from Universal and I will definitely return in the future. Thanks again Angelo!!!

 

newcarnissan
7/24/2011 1:40:29 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher Olivia and Brett A. Livingston
My Review of Universal Nissan:
Before I walked into Universal Nissan Orlando I made one appointment ,sales person (Christopher Oliva)was very good in details about financing and details about the vehicle. At the time He doing paperwork with His Manager. Another Salesperson, Mr. Brett A. Livingston join me and my wife then in very friendly conversation explain to us how service and new program & ONE to ONE rewards-; work and all important detail for warranty etc. In few words great experience and BIG thanks team UNIVERSAL NISSAN ORLANDO.
Jovo and Slobodanka Stolica/ 07-23-20011

 

Lilypad
7/23/2011 12:41:44 PM
Overall Score: 4.2  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
We were assisted by Dahlia (last name unknown)and by Brett Livingston after we made a internet inquiry concerning pricing on a 2011 Nissan Murano. Mr. Livingston was our main contact in our selection and sales decision. We would highly recommend Mr. Livingston. It was obvious from our initial contact that he has a very professional and courteous attitude and is very helpful in every detail.

tyuiop
7/23/2011 11:30:55 AM
Overall Score:  5.0   

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Josh Craig
My Review of Universal Nissan:
I would definitely recommend seeing Josh Craig at Universal Nissan Orlando. He was very knowledgeable of the vehicle that I purchased and took the time to thoroughly answer all of the questions that I had. Josh is very helpful and personable and I appreciate that.

 

 

I would like to recognize Sultan Bash. Our sales person was very helpful and did his job to get my son his best deal on his new Nissan Titan, He did an excellent job and will return in the future.

Dorothy G. 07/23/2011

 

I would like to recognize Angelo Rivera. We came in to return a lease and never thought that we would have bought a vehicle. We are very pleased with Mr. Rivera honesty and thoughtfulness. We purchased a 2011 Nissan Rouge. We are very happy !! Especially my wife!!!

Raul A. 07/23/2011

 

I would like to recognize Joe Cruz. Joe is very friendly and knew everything about the vehicle. He is a gentle kind salesman, he knows what he's doing. I would love to thank him for my new Tucson.

Horacio L. & Evelyn S. 07/22/2011

 

 

qtnyna78@aol.com
7/22/2011 5:35:56 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: William Mendez
My Review of Universal Nissan:
William was very friendly and helpful. We came to trade in my car that night and he helped us all the way. He was not very pushy for us into purchasing another vehicle. He gave us a great deal on our new car! Thanks a bunch William. We look forward into working with you again.

 

 

Thank you for your 2009 Nissan Versa purchase

Hello Mr. Nero:

Yes, I was happy with the sales process. Your sales person (Joe) was excellent.   

Yes, my son loves it!!!

Nothing, it was all very pleasant.

I prefer and new one but a pre-owned car is good.

I would definitely recommend anyone to purchase from Universal Nissan. There are great vehicles!!!

 

Thank you so much.

Nereida M. 07/20/2011

 

 

Sauerman
7/18/2011 4:40:10 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
Our experience at Universal Nissan was outstanding due to Angelo Rivera's exceptional customer service! We were shopping for a car for our college-aged daughter; he immediately recognized and focused in on the features that were important to her, and as a result we were able to purchase a car she LOVES, for a great price in just a few hours time! Amazing! Thank you again Angelo!

 

davemahr
7/15/2011 3:01:46 PM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
I recently purchased a new 2012 Hyundai Accent. This was my first time buying a new car. Brett was incredibly friendly, helpful, and patient. All service and purchase agreements were clearly communicated throughout the whole process. Brett's follow through in service was (is) top-notch. I'm definitely a raving fan and would highly recommend using this dealer!

 

lmendez325
7/14/2011 2:59:23 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
very happy with Angelo and dealership overall, very friendly customer service skills, will make you fell as comfortable as possible, will not let you walk out unless you are happy.

 

mcardenas11
7/13/2011 3:16:58 PM
Overall Score: 4.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Haskel
My Review of Universal Nissan:
The experience was good, I feel as if they took there time to tell me about the car. Though there were times when I felt a little rushed. The price was good, though within twenty minutes of leaving the dealership with my new car one of the tires popped. The car is still amazing, and I am very content with my new Altima.

 

moises.diaz1
7/12/2011 11:54:49 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Booth
My Review of Universal Nissan:
John Booth was very helpful and courteous. He was not your typical pushy sales representative. We'll definitely return for another vehicle in the future. He was very informative about his product and company.

 

iliketurtles
7/10/2011 3:41:16 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Adam Karlski
My Review of Universal Nissan:
Adam was very down to earth, knowledgeable, friendly, and was a pleasure to do business with. I high recommend working with Adam and the team at Universal Hyundai if you are looking for a great deal without having to jump thru any hoops.

 

 

I would like to recognize Joe Cruz. He was very informative, friendly, honest, courteous and kind. He helped us out a lot, and spent a lot of time with us, We would recommend him to anyone buying a car. Thank you Joe !!

Eileen G. 07/09/2011

 

I would like to recognize Joe Cruz. He didn't pressure us to buy it was quick & painless. Very helpful, courteous and made it a very easy transaction. We were in at 11am & out with a new vehicle by 2:30pm. Very informative.

Don G. 07/09/2011

 

I would like recognize Adriano. He made everything painless, very personable & very efficient with all the paper work.

Don G. 07/09/2011

 

I would like to recognize Melissa C. She went up and above her job making many calls about our car repair. She was very helpful.

Don G. 07/09/2011

 

 

stephaniegagliano
7/8/2011 8:52:59 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Josh Craig
My Review of Universal Nissan:
This is our forth car from Universal Nissan and we are so pleased. Josh was very friendly and went out of his way to find us the perfect car. Josh is a great asset to the Universal Nissan Team.

 

stephaniegagliano
7/8/2011 7:45:39 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
This is our third car and we could not be happier with our purchase. Sultan was great to work with, he was very kind and treated us like family. We will only use Universal Nissan to purchase our cars.

 

Betty Shelton
7/5/2011 8:22:27 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
I have just leased my third vehicle from Universal Nissan Orlando, and once again, I'm delighted with the entire experience. Sultan Bash was so very kind and helpful, answering any question I had and working to make a deal with which both of us were comfortable. And I'll happily recommend the whole team at Universal to my friends and family -- my sister and her husband, as a matter of fact, have bought two Nissans from them since I began dealing with Universal! Thank you, Sultan.

 

freddy7479
7/4/2011 8:32:59 PM
Overall Score:  4.6  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Olivia and Hugo Ortiz
My Review of Universal Nissan:
I felt at home as soon i walked into Universal Nissan with the girl receptionist to the sales people, Hugo Ortiz and Chris Olivia was the greatest help in the internet sales department will send them business just wish the first deal they gave me was correct and did not change everything a week later after driving the car for a week but everything was great for me and my girlfriend work recommend them to everyone thank you Universal Nissan and Hyundai in Orlando on orange blossom trail.

 

cc716
7/4/2011 10:27:23 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Deya Oumallal and Chris Oliva
My Review of Universal Nissan:
My process begin with Deya over the internet. He was not pushy or invasive but always available to answer my questions. I took my test drive with Chris who was extremely knowledgeable on all features (convince, performance and safety) of the vehicle. I knew I had a great deal on the vehicle... I enjoyed working with Universal Nissan. They worked with me when a slight discrepancy came up on the trade in value of my vehicle and I was happily able to drive my new car home!

 

 

I would like to recognize Chris Oliva. Thank you for having great employee like Chris he is very pleasant, professional, and worked very hard to get me the car I wanted. He is very patient and knew how to manage all hardship. GOOD JOB!

E. Brillante 07/04/2011

 

 

I would like to recognize Tito Mella. My husband and I went to Universal Nissan to buy a car for our daughter. Mr. Mella did a wonderful job in assisting us. On a scale of 1-10 we give him a 10 ½.

Manuel W. 07/04/2011

 

 

I would like recognize Mike Pizza. He was very helpful and friendly. He also went out of his way to find vehicles that would meet our needs.

Simon W. 07/03/2011

 

 

durrock
7/2/2011 9:56:45 PM
Overall Score:  4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
We had the best car buying experience we have ever had. From the sales person Mike Jahangir to the finance manager. Not only friendly but in a very timely matter. We will definitely recommend Universal Nissan.

 

 

I would like to recognize Cesar Robles. Cesar called and informed me if I could bring in some paperwork that the loan interest would be lower. The payment on our new Hyundai Sonata went down $50.00.

John & Wilma B 07/01/2011

Our Customers From ,Universal Nissan

"June 2011"

catcyr22
6/29/2011 9:04:21 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston and Guillermo
My Review of Universal Nissan:
from the moment we walked in to the dealership until we left everyone there was so welcoming and kind. we already consider the crew there friend of ours, and on top of that they worked extremely hard to help us into the car we wanted. we would recommend this dealership to anyone!!!!

 

stevenzaretsky
6/28/2011 3:08:56 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston, Sultan Bash
My Review of Universal Nissan:
Brett from Universal Nissan was persistent but very low key. He contacted me several times over a period of months but was never invasive. He earned my business. When I was ready to buy a car, I went to Universal Nissan first. I didn't need to shop anywhere else. Sultan worked very hard to find exactly the right car for me that had good gas mileage, space to carry 'stuff' and was priced within my budget. I am exceptionally happy with the service I received at Universal Nissan and it will be the first dealership I visit when it's time to buy another car.

 

Xramirez
6/28/2011 11:40:49 AM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
Angelo went above and beyond helping find the perfect vehicle! Angelo thank you so much for your help when I purchased my 2011 Nissan Altima that I LOVE! I'm really excited and happy and it's all thanks to you.
 

abbaroudi
6/27/2011 11:12:37 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
I got my new leased Car on 06/26/11 with the help of Mike Jahangir. Mike was very knowledgeable and very helpful. I'm very pleased with my experience and my new Nissan.

juan6530
6/27/2011 10:36:19 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett A. Livingston
My Review of Universal Nissan:
Today June 27, 2011 I Juan Vazquez went to service my Sentra, while in the process I met Mr. Brett Livingston which I am glad I did due to this individual was very attentive and knows about what he does. I want to say Thank You to Brett Livingston and to Universal Nissan Orlando for the experience and the attention that I received. Keep up with your Good job Universal Nissan Orlando.


Juan Vazquez

 

aclark40
6/25/2011 11:22:01 PM
Overall Score:  5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Vand
My Review of Universal Nissan:
My wife and I had a great experience at Universal Nissan. We came to the dealership looking to trade our SUV for an economy car which could be better on gas. Michael Vand was the salesman that helped us, and he immediately catered to our needs. We looked at a Nissan Altima initially, but the total amount was not in our budget. We then told him what we wanted to spend, and asked him what was available for the price. He found us a 2009 Nissan Sentra which is great on gas and a smooth ride. We are happy with our new purchase.

Michael worked with us, and was very informative and knowledgeable about not only the vehicle, but also explained how the credit and financial side of the business worked. We have never had someone explain it so thoroughly to us at a dealership before. Yes, we understand that selling cars is a business, but we did not feel that we were being misled in any way. Michael was honest with us, and allowed us to make an affordable and comfortable decision without any pressure to make the sale. This was a great experience, and I would recommend Michael Vand, and the Universal Orlando team to anyone looking to buy a quality car with a feeling of assurance.

 

elbanna60
6/25/2011 9:07:20 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Mike was an amazing salesman. I entered the dealership thinking about buying a Hyundai Sonata, but Mike sold me the Nissan Altima. Mike was attentive, honest, and he addressed all of my questions. Because of Mike, I will definitely consider returning to Universal Nissan when I plan on buying a new car.

 

MonsterFan08
6/23/2011 11:03:38 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
I have purchased 2 new cars from Universal Nissan Orlando, and I have been completely satisfied with both purchases! Everyone I have encountered at this dealership has been up front, professional, and very helpful. I would definitely recommend this dealership to friends and family!

 

anand783@gmail.com
6/22/2011 6:00:21 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: MIKE JAHANGIR
My Review of Universal Nissan:
AS MYSELF AND MY HUSBAND WALK INTO THE DEALERSHIP WE WERE GREETED BY MIKE JAHANGIR, WHICH DIRECT US TO THE SECRETARY. WHICH TOOK MY NAME AND REASON FOR MY VISIT AND THEN MIKE J. TOOK US INTO THE LOT WHERE HE SHOWS US THE MANAGER SPECIAL NISSAN ALTIMA (SILVER) AS WALKING TOWARD THE CAR MY HUSBAND TOLD MIKE J. THAT WE DON'T WANT TO MAKE HIGH MONTHLY PAYMENTS, MIKE J. WAS ASSURE THAT THIS CAR WAS GREAT DEAL FOR THE MONEY.HE ALSO SHOWS US THE DIFFERENCE BETWEEN THIS CAR AND THE OTHERS. AT FIRST I DIDN'T LIKE THE COLOR BUT I KNOW THAT I DIDN'T WANTED NEITHER BLACK OR WHITE. MIKE J. TAKE US ON TEST DRIVE. THEN WE WENT BACK TO THE SHOWROOM WHERE WE HAD TO COME TO DEAL. AFTER NEGOTIBLE FIGURES WAS NOT GETTING TO OUR BUDGET WITH MIKE J. WE MEET WITH THE SALE MANAGER, THERE WAS ABOUT TO BE A DEAL, WHICH MAKE ME BELIEVE I HAVE COME TO RIGHT PLACE TO GIVE MY BUSINESS, BUT NOW ADDING GAP INSURANCE THE FIGURES WENT OVER BUDGET SO WE MEET THE FIANCIAL MANAGER WHICH HELP US TO COME TO DEAL. BUT ALL THROUGH THIS MIKE J. AND HIS MANAGER TEAM PROVIDED US WITH GREAT CUSTOMER SERVICES. I WOULD LIKE TO THANKS MIKE J. AND HIS MANAGERS FOR MAKING THIS DEAL POSSIBLE.

 

jasonsuesmith
6/22/2011 9:43:44 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett was an outstanding sales representative, I will gladly recommend him to others. He has a great personality and is willing to assist in anyway that he can. There was a small issue that I was unsatisfied with the car I was purchasing and he immediately made sure that it was taken care of and that I was completely happy with what I was buying. Thank you Brett

 

 

I would like to recognize Deya Oumallal. He went above and beyond to get a sale done. He made me feel like family.

Enrique V. 06/21/2011

 

I would like to recognize Deya Oumallal. Comfortable to be around, cool guy, no pressure put on me, and didn't take advantage of me.

Jose V. 06/21/2011

 

I would like to recognize Deya Oumallal. I would like to say that he makes you feel like family and I would come back to get a car here.

Nelson L. 06/21/2011

 

 

suzan50
6/19/2011 8:07:04 AM

Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Guillermo Faria
My Review of Universal Nissan:
Overall, an unexpected pleasant experience. I made an appointment w/ Guillermo to look @ the car I was interested in seeing. He was very helpful & knowledgeable. I'm not an impulse buyer so I wanted time to mull over my finance options and return later which I did. The second appointment w/ Guillermo also went very well and efficiently as I was ready to purchase. Guillermo was customer focused and provided excellent service, very much an asset to this dealership.

 

 

I would like to recognize Tito Mella. I got to buy the cra of my dreams for a very reasonable price. I love the car I got and the service provided. He even bought me a pizza.

Lizeth G. 06/18/2011

 

I would like to recognize Axel Machine. He w as extra helpful throughout the process and also he went the extra mile to help us with everything. Employees like him are the ones that a company needs. He should be promoted to be a manager. His peace in spirit is what makes him be blessed.

Jenny C. 06/17/2011

 

I would like to recognize Joe Cruz. He helped and guided me into buying an excellent car on the facts of what I wanted and a good price. I will refer friends and family to shop at Universal Nissan.

Eddie M. 06/16/2011

 

 

Steph/Henry
6/16/2011 7:01:01 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
Excellent service given, Sultan was friendly, and had a lot of patience with me, even after I had test drove over 3 cars. It was a delightful experience, price was great, same with the deal given and they really do go out of their way to see you leave happy, and satisfied!! Thank you Sultan for your help and patience. I love my new car!!!!

 

makay100
6/15/2011 6:54:14 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Deya Oumallal
My Review of Universal Nissan:
We went in for a used vehicle, and left with new vehicle. Deya was very knowledgeable, friendly, and helped us get a vehicle that would fit our budget. I would recommend Universal Nissan with friends and family.

 

Mike Cestare, Sr.
6/11/2011 12:14:52 PM
Overall Score: 4.6  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mr. Robin Johnson
My Review of Universal Nissan:
My salesman Mr. Robin Johnson was an excellent person to work with he was very knowledgeable about the vehicles both used and new, and the dealer services offered. Mr. Johnson was very helpful with our sale and provided a great work product of truthfulness and professionalism. I was very pleased with his service for my business.
Mike Cestare, Sr.

 

jessedelam
6/10/2011 3:57:38 PM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ahmed Nordine
My Review of Universal Nissan:
Very friendly people. Would come back in the future for my next car. Ahmed helped me make the right choice for a vehicle. We love our new Nissan Sentra.

 

pamt05
6/10/2011 2:31:39 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
My daughter bought a car from Robin Johnson at Universal Nissan a year ago. We were very pleased with the excellent service and friendliness we received. When I began looking for a small-size truck, I called Robin. Once again, he surpassed our expectations with wonderful, efficient service. His personality is very welcoming and my family has enjoyed buying cars from him. We would definitely recommend Robin and this dealership to anyone.

 

njparker
6/10/2011 12:01:56 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva
My Review of Universal Nissan:
Chris and Kevin were absolutely wonderful working with me on the purchase of my new Nissan Cube. It was very hard for me to part from my older car and they were extremely patient with me when I almost folded and hacked out on the deal. Chris has also answered any of my questions satisfactorily since my purchase.

 

charlene thomas
6/9/2011 9:52:02 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
I purchased a vehicle last year from Robin Johnson and so when I needed another vehicle I knew who to contact. He is the nicest salesman I have ever dealt with. I don't live in Orlando but drove there from Gainesville, Florida, to purchase this vehicle. Robin wasn't at work when I arrived, but came right on down to the dealership to wait on me. He explained everything, made sure I understood any changes, made sure I knew all about the vehicle I was purchasing. I can honestly say that if I need another vehicle I will be calling Robin. What a great salesman!

 

 

I would like to recognize Robin Johnson. My daughter bought a car from him last year and we were extremely impressed and pleased with his personality as a salesman. I would definitely recommend him and this dealership. I also returned to buy a truck from Robin.

Brian T. 06/08/2011

 

 

patrodv
6/8/2011 7:39:04 AM

Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Emambakhsh
My Review of Universal Nissan:
The sales rep was very good and everything work fine in the end. He really did a excellent job showing the car the I was looking for.

 

orrville
6/7/2011 4:59:12 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
Robin was very pleasant to work with. He had answers to all the questions we had; and he went far beyond what was required to sell the car, even to the point of coming to our home. Having researched prices on the car we wanted, we were very pleased with the price also.

 

 

volneirodrigues
6/7/2011 4:29:22 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera
My Review of Universal Nissan:
Because, they treat me very well. They show me the car that I was looking for. They facilitaded the purchase, I took the car at the same day.

 

jertbou
6/4/2011 5:48:52 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St. Hilaire
My Review of Universal Nissan:
Jose, his manager and Adriano were excellent. The service was great and the car that I took home was the best. Thank-You guys for the EXCELLENT service.

 

kgalbraith
6/4/2011 12:31:21 PM
Overall Score:  4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Mike was very knowledgeable about the car we were looking at. On the test drive he pointed out several key features of the cars special options. The entire staff was friendly and helpful. The dealership stayed open past closing time to finish the paperwork for us buying the car.

 

lebld006
6/3/2011 4:24:57 PM
Overall Score: 4.8  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ron Thomas
My Review of Universal Nissan:
Ron Thomas was very knowledgeable and was able to get us into the perfect car for our family. Not pushy at all, he allowed us to make a great decision on which car would be perfect for our needs and got us a great deal. We will definitely return the next time that we are ready to purchase a vehicle. We met Ron almost a year before we were ready to pull the trigger on a purchase and he was just as friendly with us that day as if we were there to purchase a car immediately. When we returned there was nobody that we would have felt more comfortable with than Ron. Extremely satisfied.

 

mgearhart
6/1/2011 3:01:52 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston / Mike Pizza
My Review of Universal Nissan:
Came into purchase a car and worked with Mike pizza. Mike was very helpful and new what we wanted and we decided that we would purchase a new Nissan maxima because there were not any used. the following day we happened to see a used maxima at the lot and i meet with Brett livingston. Between deciding on a new or used vehicle both Brett and Mike did everything they could to meet the needs we wanted as well as hit the target price range and financing we were comfortable with. Over all we spent three days in negotiating and in the end we are happy with the service from Brett livingston, Mike pizza and the universal Nissan staff.

 

jsisco74
6/1/2011 11:56:26 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jonathan Aquino, Ahmed Nordine
My Review of Universal Nissan:
Our experience with Universal Nissan was amazing. Friendly staff and very professional. They treated us like VIP. It was a hassle free environment and we felt no pressure as far as buying a new car is concerned. They showed us the vehicle we wanted and some other options, let us test drive and then let us make our decision with no pressure. We were in and out of there in no time. We would definitely recommend Universal Nissan Orlando to anyone looking to purchase a vehicle. If you want a great car shopping experience, this is the place to go. I love my new Nissan Altima!!!!!

 

 

Our Customers From ,Universal Nissan

"May 2011"

pmertens
5/31/2011 12:19:25 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
My experience at Universal Nissan and with the sales associate Brett Livingston was the best experience I have ever had buying a car. That says a lot considering I have bought 5 new cars for my family in the last 20 years. I have never walked away from those purchases feeling as good as I did with this purchase.

First and foremost, my sales associate Brett Livingston was great. He was very friendly, straight forward and helpful. He spent most of the previous day helping me test drive different cars, but I ultimately did not purchase that day. Most dealerships would try to keep you stranded there. Universal did not. They made it easy for me to go on my way. I came back the next day late in the evening to make the purchase. By the time we were finished with the paperwork, it was 10 pm. Brett still took an extra hour to walk me through how to use all the features in my car. And he was still friendly and had his sense of humor! He followed up with me the next day as well. His personal attention even after the sale was made was really appreciated.

Universal Nissan itself made the experience very easy. I don't like spending all day negotiating a price, so I arranged a pricing agreement with an online service that referred me to Universal Nissan. Although I ended up choosing a different model, Universal honored the pricing agreement and did not try to negotiate or alter the pricing. I imagine every other dealership would have tried to negotiate a different price to get more money.

I love the car, and part of that is the smooth experience I had at the dealership.

 

 

I would like to recognize Axel Machin. Axel was an excellent salesman high level of professionalism, very courteous, truly real and reasonable selling his product. Axel shows a great example to this company. Outstanding, went the extra mile & perfect customer service. Thanks for helping us give the first step to our future.

Jesus M. 05/31/2011

 

 

sponge84
5/30/2011 3:23:06 PM
Overall Score:  4.6  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
I purchased a vehicle from this location 2 years ago and decided to go back when it was time to trade my car in even though there is another Nissan dealership closer to my house. I love that they are patient and honestly want you to got a good deal not just make a sale. I heard the new 2012 Altima design will be released soon so I may be back sooner than later. Brett was great. He worked with an indecisive person like me very well and I appreciated it greatly. I'll definitely be back.

 

sallybfs
5/30/2011 8:18:15 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Upon coming into the dealership, the entire process was quite smooth. The salesperson was polite, knowledgeable, friendly, and accommodating to my needs for a new car for my teenage daughter. I was pleased with the process of negotiating a price and came to an amicable agreement between both parties. I thank Universal Nissan of Orlando and my salesperson Mike Jahangir for their patience and service.

 

Sut929Juke
5/29/2011 9:27:14 PM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
Great experience. Went back to this dealership because of the exceptional customer service extended during my previous purchase. Robin demonstrated superior knowledge of the Nissan line of vehicles and his recommendation of the Juke fit me perfectly. He was able to match my needs and preferences to the Juke and I couldn't be happier.

 

clarettep
5/29/2011 3:13:39 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Very friendly, customer oriented environment. I am very satisfied. Mike who greeted us was very nice and he was not pushy at all. He didn't ask many questions and he just showed us the cars we liked. He worked with us in getting the best deal we could and made the process easy.

 

apaulen
5/29/2011 10:00:11 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
Purchasing a vehicle with Universal Nissan Orlando was a great experience. I lived 3 hours away from the dealership and Robin Johnson was a great help in personally evaluating the vehicle and working with me through financing. When I came to the dealership he had the vehicle waiting for me and made the process smooth and fast. I would recommend this dealership and Robin to anyone I might know wanting to buy a vehicle.

 

 

I would like to recognize Mike Jahangir. Very honest, patient and not pushy.

Clarette P. 05/28/2011

 

 

"I would like to recognize Axel Machine. Very courteous, polite, professional and accommodating to out of town customers. Worked diligently to the best price for my trade and finance options. Would highly recommend him to everyone."

Becky O 05/27/2011

 

 

Coreye1987
5/21/2011 3:12:21 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Guillermo and Chris
My Review of Universal Nissan:
Great Experience on buying my BRAND new Nissan Altima! Go see Guillermo and Chris. Traded in a Gas Guzzler Tahoe due to traveling more> I actually went to look at a used Altima, but after test driving the New ones, I changed my mind. Both worked with me to get a reasonable price and payment. Thanks guys

 

sparkljulz
5/20/2011 11:35:34 PM
Overall Score:  4.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
As a first time car buyer, I was very apprehensive about visiting any dealership. Sultan was the best sales person I could have asked for, as he spent 6 hours of his day with me, walking me step by step through the car buying process and explaining everything, including financing, in great detail. Would definitely recommend everyone to stop by this dealership and speak with Sultan if you're considering purchasing.

 

dtotherew
5/20/2011 9:01:05 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sarfaraz Ahmed
My Review of Universal Nissan:
I had a great experience, Sarfaraz Ahmed is about the best salesperson to deal with. He promised me he would do whatever he could to get me in a truck, and that's exactly what he did. I had a great experience at Universal Nissan Orlando. I would recommend this dealership to everyone.

 

wolff
5/20/2011 3:25:06 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Sultan Bash
My Review of Universal Nissan:
he took the time to explain everything. Very personable. I also didn't feel that I was being taken advantage of. Sultan also helped my husband who is handicapped in and out of the car test driving the Rogue. I had some questions a few days later and we went back to him and he took the time to answer my questions.

 

StanKen
5/16/2011 11:40:46 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett was an excellent salesperson, very positive, outgoing and willing to work with us till the last minute. He was very professional, family oriented and flexible all the way. In the four to five ours we spent at the dealer, he was very calm, supportive and most of all knowledgeable about the subject. Universal Nissan, should be lucky of having such a nice and wonderful human being working for them.
Thanks Brett!

 

 

"I would like to recognize Tito Mello. The first minute my parents and I walked in he was very comfortable and treated us very well. So much that we became friends!! He insisted & here I am happy with my first car."

Yulieth G 05/14/2011

 

"I would like to recognize Angelo Rivera. Very good salesman, courteous, helped at all times and provided a great service. We purchased the car great deal in our decision."

Hector G. 05/14/2011

 

kmagloire
5/12/2011 2:57:33 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: ahmed sarfaraz
My Review of Universal Nissan:
It was a great pleasure too by a new car by you, Mr. Ahmed SARFARAZ is a great professional dealer and he knows very good how to work with the buyer who wanted to buy for abroad. Thank you Mr. Ahmed I was very very very satisfied
next time when I come there I will not forget to visit you.

 

bparrilla
5/10/2011 7:41:53 PM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ahmed Nordine
My Review of Universal Nissan:
From start to finish our experience at Universal Nissan was great. It's the second time I purchase a new vehicle from this dealership. Our sales person was very friendly and helpful. I would totally recommend this dealership to a family or friend in the Orlando area.

 

 

I would like to recognize Angelo Rivera. Great salesman, very helpful, understandable, easy to make business with!

Andres S. 05/10/11

 

 

avelasquez
5/9/2011 11:22:58 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angelo Rivera, JC, Adriano
My Review of Universal Nissan:
Both Angelo and JC really took care of me in finding what I was looking for. They made easy, made me feel comfortable with my purchase.
Adriano in the finance department explained everything needed to know in regards to the finance of my new vehicle.

 

 

Thank you for your 2009 Saturn Aura purchase

1. Were you happy with your sales process? (if NO, please explain.)   yes  
2. Has the vehicle met your expectations? (if NO, please explain.)  yes
3. What, if anything, could we have done to make your purchase more enjoyable?

     yes, May I have Free car mats      

4.Would you buy another pre-owned vehicle from our company? Yes
5. Would you recommend a friend or family member to buy from us? yes, we did but we were told that you didn't have nothing under 4000.

 

Josefina 05/09/2011

 

 

I would like to recognize Sultan E. He was very kind and help ful with Terry who has problems walking and on his day off drove us over to pick up the new car.

Pat W. 05/08/2011

 

 

aperez
5/6/2011 10:15:07 PM
Overall Score: 4.4  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livington
My Review of Universal Nissan:
Brett took the time to answer all my concern about buying the car I liked. Explain all the details about the car I purchase. Brett is well informed in the cars he sells, I would recommend him to my friends and family members. All the employees at this dealership were very helpful.

 

mcojet
5/5/2011 1:46:09 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Louis C. Joseph
My Review of Universal Nissan:
I was very pleased with my purchase experience at Universal Nissan Orlando. From the moment I walked through the doors everything went smoother than even I could have imagined. Louis was knowledgeable, pleasant and professional. I never felt pressured. He is an assets to your organization. I love my Sentra and will definitely recommend this dealership to friends and family. Thank you.

 

 

Thank you for your 2009 Nissan Cube purchase

 

1.Incredibly so. If we could, we would wave a magic wand and wish that every one of your customers could deal with Robin Johnson and Charlie Peets, particularly Charlie. Robin had many duties that day and he so took care of us by assigning Charlie to steer us through the process. It was enjoyable.

2.The Cube has more than met our expectations. I am now planning on purchasing a second Cube and yes, I will return to Robin and Charlie.

3. It was a busy day on 30 April so the time required for entry and exit was a little long, primarily due I guess to needing to get a second key made. But please trust me, Charlie and Robin made it A-OK.

4. We would come to Universal Nissan/Hyundai first for buying a pre-owned car or a new car. Because of our experience, we like Universal.

5. Most definitely we would and will recommend Universal Nissan/Hyundai. Your facilities are just right for the discerning customer, in our opinion.

Thank you.

Nancy and George 05/02/2011

 

 

 

yoni908
5/1/2011 7:22:06 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: William Mendez
My Review of Universal Nissan:
well to start this dealer was cool he didn't rush me into buying the car and let me take my time. This person also did a good job explaining what the cars features and also should me all the steps and prices step by step. I would really recommend someone to buy a car at this dealership and ask for William Mendez.

 

Carmen F.
5/1/2011 6:06:15 PM
Overall Score: 4.6  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Angel Rivera
My Review of Universal Nissan:
Large selection of new vehicles, clean and updated showroom, great presentation. My second vehicle from this Dealership, I strongly recommend them. I also recommend Angel Rivera, a professional, friendly, courteous, helpful and most pleasant salesman, thank you.

 

AndieLynn
5/1/2011 2:22:44 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva
My Review of Universal Nissan:
Best dealer ever because he hooked me up, was very friendly, easy on the eyes, and very, very helpful. I would do it all over again just because the service was that fantastic!!!!!! Only thing I was sad about was the trade-in value of my jeep wrangler that I miss oh so much

 

Our Customers From,Universal Nissan

"April 2011"

I would like to recognize Tito Mella. Very polite, very nice. Took his time with us.

Antonia Cordero 04/30/2011

 

I would like to recognize Mike Jahangir. Altima- Gave lots information about the Nissan vehicle ? Excellent salesman.

Kathryn M. 04/29/2011

 

I would like to recognize Chris Oliva. Chris was a super representative for Nissan. Extremely knowledgeable and very polite. I rate my time with Chris as very positive, I recommend him very highly.

Jeff L 04/24/2011

 

 

dparra32
4/26/2011 5:41:44 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Christopher Oliva
My Review of Universal Nissan:
I just recently bought a brand new 2011 Nissan Versa and am very happy with my purchase. Christopher was very professional, informative, friendly and patient. He helped me find an awesome car within my budget and really made me feel comfortable with my car purchase.

 

 

michele simmons
4/23/2011 7:54:59 PM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ahmed Nordine
My Review of Universal Nissan:
I was treated with respect , all of my questions were answered & the entire
staff went out of their way to give me the best possible deal . I felt
satisfied that I had a fair exchange when my trans action was completed . I
will be recommending this dealer to my friends & business associates.

Michele Simmons 407 962 6829

 

JaimeLopez
4/23/2011 5:32:48 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
This is our second purchase from Universal Nissan, both with Mike Jahangir. He is an exceptional salesman! First, we purchased a used Toyota Matrix in 2006 and we just traded that in for a new Nissan Sentra. He is patient, courteous, and honest. We're glad that he is one of the few honorable salespeople we have had the pleasure to work with. Mike shortened his vacation to take care of us, even coming to our home on a Sunday afternoon to help my husband swap out some after market equipment for the factory items.
Universal Nissan is lucky to count him as part of their team!
Lopez Family

 

 

I would like to recognize Chris Oliva. Excellent salesman & extremely knowledgeable about the vehicle. Pleasant & very informative, great test drive to performance & maneuverable.

R. Forte 04/21/2011

 

 

anthonyferr
4/21/2011 10:49:18 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: MICHAEL VAND
My Review of Universal Nissan:
This is the 5th Nissan that I've purchased from Universal Nissan. I've always received an AWOSOME service. My last purchase was a 2011 Nissan Maxima. I was surprised with the speed of my purchase transaction. As always with a smile, good service and a good price. Thank you sooo much.

 

ashley pathfinder
4/21/2011 9:26:21 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson (sales), Chris, Adriano
My Review of Universal Nissan:
I went to the dealer for a specific car and learn the SUV I thought I wanted had no rear air in its 3 rows of seating. Robin and Chris were able to negotiate the next step up in that model (with lots of upgrades) close to the price of the original vehicle I wanted. Thanks guys.


Carmen F.
4/20/2011 1:11:36 AM
Overall Score: 4.6  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
As I have done in the past, I will continue to recommend this Dealership to all my family and friends because of the excellent business practice that they maintain. I also recommend my salesman Mike Jahangir who has great knowledge of the vehicles he sells. He was professional, friendly, patient, and attentive to my concerns, making this purchase experience a pleasant one. Mike deserves a perfect score for all his hard work and devotion. Thank you Mike, and also thanks to Angel Rivera and Adriano for all their help.

 

NBIFFAR
4/16/2011 4:21:30 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Guillermo Faria
My Review of Universal Nissan:
Fast internet response, good pricing and very courteous and thorough finalization of the sale. We are very satisfied with the dealership and the people involved with the sale of our 2011 Sentra vehicle. We would not hesitate to recommend this dealer to family and friends.

 

nwest
4/14/2011 11:03:38 AM
Overall Score: 4.2  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva
My Review of Universal Nissan:
My experience with Universal Nissan and Chris Oliva was a good one for the most part. The only 2 things that I have issue with is the fact that I did not get payments as low as I would have liked it to be and the fact that my payoff took as long as it did, causing me to be 30 days past due on the vehicle that I traded in. Chris Oliva was a great salesperson though. Very helpful and knowledgeable of the vehicle that I was purchasing. He also gave his cell phone number so that I could text him with any questions I had for him which was very helpful especially when I was at work and could not talk. Everyone at the dealership was very friendly as well so like I said, my biggest issue is that the payoff for my trade in took too long.

 

I would like to recognize Louis Joseph. C.J was extremely patience during the search for the right car. He took the time to show me all the cars available in inventory. C.J. is very polite and genuine making my car buying experience really pleasant.

Adriana Z. 04/11/2011
 

Dmind99
4/10/2011 12:42:52 PM
Overall Score:  5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ronald Thomas, Sales Manager, Financing Dept
My Review of Universal Nissan:
Amazing people, great service, very knowledgeable and truly understand what customer service is all about. Made the right choice when I chose this dealer. Thanks so much to this team for making the experience so great and simple. Major thanks to Ron Thomas for helping through this process

 

 

mijose
4/9/2011 9:13:59 AM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St.Hilaire and Financing Dept
My Review of Universal Nissan:
Great experience with the sales person and financing department at dealership. I received help all the way. They solve my problem in financing my new car. No pressure to buy. They found the car I wanted. Dealership location is pleasurable to wait while they process your deal.

 

lesprez
4/8/2011 11:01:28 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St. Hilaire, Anthony Guillume
My Review of Universal Nissan:
The thought of buying a new car always made me cringe. I did not want to deal with pushy sales people. Thankfully that was not the case when I went to Universal Nissan Orlando. The sales guy was attentive, caring and made me feel like VIP and not just "another sale". I had a busy day at work and was unable to leave work early to get all the paperwork done, so Jose (sales consultant) took the liberty in picking me up on my lunch break in my "future car", took me to the dealer to finish paperwork and handed me my keys! It was great, this is the first BRAND NEW car I purchased and I must say it was a wonderful experience; I am very pleased with my purchase!


I would like to recognize William Mendez. El senor Mendez, Demostro ser una persona muy professional desde el momento que nos dio la bienvenida, asi como hasta el final para cerrar el negocio que nos dio la oportunidad de despenirnos con un vehiculo nuevo.

Benjamin S. 04/08/2011

 

I would like to recognize Angelo Rivera. Angelo was so wonderful, professional and very nice.

Jennie 04/03/2011

 

I would like to recognize Angelo Rivera. He was really helpful & friendly during our purchase. He?s a great salesman.

Oscar R. & Jonathan C. 04/03/2011



nikolauskempe
4/3/2011 10:13:06 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Guillermo Faria and Jonathan Aquino
My Review of Universal Nissan:
By far the best dealership I've ever done business with!!! This is my 5th Nissan and every visit has been great!! Guillermo Faria has been my sales person since day one and he is AMAZING!!! And Jonathan Aquino was the manager involved in the sale and he also went out of his way for me and then the gentleman (I can't remember his name he is from Marruecos) was awesome as well!!! They all made me feel like family and I will highly recommend this dealership to everyone as I've done in the past. Thanks guys. Keep up the good work. I truly appreciate it. Nikolaus Kempe

 

brittwhit
4/3/2011 8:35:54 AM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Oliva
My Review of Universal Nissan:
I had a wonderful first car buying experience. They really took care of me. We walked in and got to look around without people bothering us. We only had to tell them once that we wanted to look around first. When I was ready to look at the vehicle closer Chris was assigned to us right away. Chris was extremely thorough and made sure I was completely educated on the vehicle. Even on the test drive he directed me to different aspects of the vehicle so I could feel it first hand. Once I officially bought the car, it was after 11pm. Chris stayed with me and explained the Bluetooth, xm, and navigation system. I plan to recommend my family to Chris specifically.

 

gmuniversal
4/3/2011 2:02:48 AM
Overall Score:  5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Axel Machin
My Review of Universal Nissan:
An exceptional service was provided by my salesman Mr. Axel Machin. He has been extremely helpful, courteous and very professional from the beginning. It took us two visits to decide on the car and during both visits he gave his 110% to us. He took his time to thoroughly explain each vehicles details. He never rushed us or pressured us in buying a vehicle. Honestly he met and exceeded all my expectations. As long as he is at Universal Nissan they have earned my business. Great job by Axel Machin. He truly needs to be recognized. Thank you.

 

maximo23
4/2/2011 9:33:50 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: LOUIS C JOSEPH
My Review of Universal Nissan:
Yes I would like to recommend this dealership because the customer service was very good, not only that but they treated me with respect and are very helpful. They show that they know what they are doing, and can tell what type of car is best for you and your family. They gave me a variety of choices and due to that I picked a car and took it home!

 

wandaelassar
4/2/2011 11:01:50 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston and Cesar Robles
My Review of Universal Nissan:
I had a great experience at Universal Nissan. Brett was very friendly and knowledgeable. He listened to what I wanted in a car and brought me something that exactly matched that list. Cesar, too, helped me make an informed decision with regard to the financing / extended protection plans. I would definitely recommend your dealership.

 

 

nikky89
4/1/2011 5:29:45 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett was a very courteous and informative sales person who took the time to fully answer all of my questions and make sure that I was fully satisfied with the process. My experience with Brett was a positive one, and the main reason why I decided to purchase the car from Universal.

 

 

 

 

Our Customers From ,Universal Nissan

"March 2011"

fdr2550
3/31/2011 10:34:44 AM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Brett was awesome great customer service, was not trying to push a car that we didn't care for, if anything he was looking for the best deal and the best way to satisfied us.
His personality was amazing, very friendly and professional of his way of doing business.
For sure I will recommend Universal Nissan and of course Brett as a sales rep.



"I would like to recognize Axel Machin. What a great salesman. Very courteous, professional and down to earth! If it was not for Axel I would not have bought my car from Universal Nissan. He should be recognized for his hard work!
Gaurang M. 03/30/2011

retta40
3/30/2011 9:53:11 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose st. hilaire
My Review of Universal Nissan:
I had a very good experience at Nissan dealership. everyone was nice. My salesman Jose was very pleasant and nice. He also had a very nice smile, which made it very approvable. I bought a car for me that is reliable and dependable. I would tell any one that I know who likes for a car to go to universal Nissan.

 

Eferguson
3/30/2011 8:49:06 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Jahangir
My Review of Universal Nissan:
Mike and Universal Orlando Nissan were amazing! His detailed knowledge of the product and his personal interaction with me and my family far exceeded my expectations! I left knowing that I have a friend for life with Mike and Nissan! It was a long day, but well worth it in the end!

  

Mike WH
3/30/2011 4:29:22 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Guillermo Faria, Brett Livingston, Adriano De Oliveira
My Review of Universal Nissan:
From the very first conversation I had on the phone with Brett Livingston he gave me a sense of really knowing his product and what a competitive price he could give us. I had talked to quite a lot of dealers including non-Nissan dealers and sounded like he really wanted to sell us a car. We made an appointment for the next day and on the way to the dealership I received a phone call from Universal Nissan that Mr. Livingston was currently with another customer and that his associate Guillermo Faria would be waiting to help us. Mr. Faria met us at the agreed time. He introduced himself, took us on a test drive and explained all of the details concerning the automobile. He took his time and answered every question. At no time did he act like he wanted to make a quick sale and get us out the door. He was very professional and polite. It was overall a great experience. Mr. Livingston followed up with several phone calls, making sure we were satisfied with the car. Mr. De Oliveira, the finance person was extremely helpful and offered many suggestions on how we could save money. I tell you I was very impressed with the whole experience.

 

entoatley
3/29/2011 11:00:23 AM
Overall Score: 4.4  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ahmed Nordine
My Review of Universal Nissan:
My wife and I was treated very good. They worked with us so that we could get a better car. Being a previous customer, we were treated as family. The salesman showed us three vehicles that we could qualify for. We were offered beverages while we waited, and my wife had her nails done for free.

Because of the superior treatment we receive, we will always buy our cars at Universal Nissan Orlando, and tell family and friends about this dealership.

Thank You Universal Nissan Orlando; Eddie & Naydeane Toatley

 

I would like to recognize William Mendez. I really like the service he gave us. Hw would not stop until we were satisfied.

Nestor G. 03/29/2011

 

I would like to recognize Mike Jahangir. He was very thorough in his presentation and worked with me in trying to get me the best deal possible. I came in at 1pm and he was 100% dedicated to me. This was my 1st purchase and I?m so glad it was with him.

Emily F. 03/29/2011

 

I would like to recognize Joe Cruz. We came to the Dealer looking to lease. He stood with us the whole time until we left and continued to call with offers until we decided to. It was great.

Justo M. 03/28/2011



 

rmshah1980
3/28/2011 9:24:18 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Our sales person went above and beyond to make sure our experience was great He went out of his way to make sure that a service issue for my trade in was resolved. He also made sure that the garage door opener and the cd's I left in my trade in were sent back to me via email.

 

Hubbardd
3/28/2011 7:40:47 PM
Overall Score: 5.0  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Vand
My Review of Universal Nissan:
I am a first time buyer and went with my Dad to Universal Nissan with the 2011 Altima 2.5 S in mind but no intentions of purchasing that night. When I entered the dealership I was a little bit nervous about the whole process. They put me with the salesman, Michael Vand, who greeted us with a warm welcome and handshake. After I expressed interest in the Altima and the model we were looking at he took us to the lot to take a look at the car. Michael did a fantastic job going over the differences in prices between the different packages and their contents with the 2.5 S model. He was extremely helpful and detailed in telling me about all the unique features of the car from the safety of the vehicle to the exciting features such as the intelligent key. I had researched the car before I came out there but after his overview of the entire vehicle from trunk to front I was very excited to test drive it. After the test drive we headed inside where he showed us to a table and also pointed out complimentary soft drinks to make us feel more comfortable. After some conversation and negotiating Michael was able to find us a plan that fit my financial situation and lifestyle best for purchasing the car. Not at one point did I feel he was a "pushy" salesman and he earned our trust with his obvious care for customer service. We were very pleased with the plan he presented his demeanor, and obviously the vehicle and decided to purchase the vehicle. Furthermore, he was very helpful in telling us about all the benefits of getting your vehicles services done at the dealership and gave us a great tour of the entire place. In addition, I was very excited about the Nissan one-to-one rewards the he set us up with. In the end of the process he had left us with no questions which was very nice. I would absolutely recommend this dealership to someone and more importantly would refer them to Michael and am very excited about my recent purchase!

  

Ironworker808
3/27/2011 5:54:03 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Brett Livingston
My Review of Universal Nissan:
Why would I recommend this dealership in general and Brett Livingston in particular? Three reasons...

Patience, patience, and more patience.

From the time we got their at 9AM until I drove of the lot, Brett did everything down to the smallest detail. Courteous, funny, and always ready with a suggestion, a recommendation, or an explanation.

 

jastal2008
3/26/2011 4:59:59 PM
Overall Score: 5.0  

Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose St.Hilaire, Jonathan Aquino, Hiram Rivera
My Review of Universal Nissan:
Stopped by on 03/26/2011 to upgrade from a 98 Honda to a newer used car and my experience was by far one of the very best! Jose St. Hilaire made sure that all my questions were answered and went above and beyond to ensure a smooth transition. Once I picked out the car I was looking to finance, Jonathan and Hiram were very mindful of my financing needs. Overall the service I received was superior in comparison to other dealerships in the area. I definitely recommend Universal Nissan for your next new/used car purchase-absolutely a great bunch to do business with!

 

jloughnan
3/26/2011 4:31:28 PM
Overall Score: 4.8  

Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Robin Johnson
My Review of Universal Nissan:
The salesman Robin Johnson was very trustworthy and took the time to explain the product I was interested in. We test drove the 2dr and 4dr model at his urging which helped us in our decision to buy the 4dr.

The dealership was clean, the salespeople were dressed nicely and all appeared to be customer oriented. I would return to purchase another car I Robin the salesman is still there working.



I would like to recognize Mike Jahangir. The service was wonderful. My credit was bad and he helped me out a lot. I really appreciate it so much and will tell everyone to buy a car through him.

Don M. 03/25/2011

 

I would like to recognize Angelo Rivera. Great customer service! Best sales person!!!

Silvia H. 03/24/2011




Maclarry

3/24/2011 5:19:37 PM

Overall Score:    5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Universal Nissan:

Mike is an excellent and caring salesman, everything got done in a timely fashion and I love my new Nissan. The office space itself was very comfortable. The cars are of course beyond compare, I have had great experiences with Nissan before. I prefer the Nissan showroom and sales staff to Honda where I had bought several cars before Universal Nissan opened up.

 

freddykenohernandez@gmail.com

3/24/2011 11:37:37 AM

Overall Score:    4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

Both Mr. Machin and Mr. Oliva were very friendly, respectful, and a great help in our decision to purchase our car. From the start to the end the dealer attendants were available and willing to answer all our questions. They had all the information right away for us. For the first time in our experience, dealing with car shopping, this was an easy and good experience.

 

snoppy18

3/23/2011 9:34:23 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

I am very satisfied with the customer service.  I have received from all the personal courtesy, politeness very helpful in every way. Always trying to do the best that you leave there as a satisfy customer and willing to come back. As a customer I am very please and will come back and recommend new customers.

mprjg

3/21/2011 11:46:36 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

I sent my information in to the dealer?s website asking for information on the new 2011 Altima and was immediately contacted by Guillermo Faria who provided me with price and value on my trade. He made the whole process seem less and when I came in for my appointment the car was cleaned and ready for the test drive. Well that?s all it took to realize that this was the car I wanted. Thank you Guillermo and his manager Mark Renert and the entire team at Universal Nissan. I had the best experience in purchasing this car. I would highly recommend this group to anyone.

 

Webbk012

3/21/2011 5:54:21 PM

Overall Score:    5.0  

Reason for Visit: Sales (Used)  

I recommend this dealer: Yes

My Review of Universal Nissan:

This was one of the best car buying experience I have ever had. As a female purchasing a car I was very impressed. I came in with my husband and my 9 year old daughter looking at 2 specific vehicles on line. They sent Joe Cruz over to me and he was very personable and felt at ease automatically. I test drove 2010 Jeep and really like the car. As he was running numbers for me- my husband and daughter went to the 106.7 tent and meet Whitney and she got all kinds of swag. She was so excited. They also enter a contest and she won 2 Universal Studios tickets too! The Jeep was just out of our price range but we saw a 2010 Nissan Xterra and I didn?t have time to test drive. I made it back in the evening and test drove the car and ended up buying it. The whole process was great and everyone was friendly. I will now continue to purchase my vehicles from Universal Nissan.

 

Thanks, 

 

Kimberly

 

mcruzlvsangels@yahoo.com

3/20/2011 9:45:52 PM

Overall Score:    5.0  

Reason for Visit:

Sales (Used)

I recommend this dealer: Yes  

My Review of Universal Nissan:

The best experience I ever had in a car dealership, and I have been to several. Customer service was fantastic. Mr. Cruz was extremely professional and courteous to all my needs. Overall extremely satisfied with all aspects of the sales process. Will recommend to family and friends. The free nail salon was the icing on the cake. Thank you to all and special thanks to Mr. Joe Cruz.

 

lisa060968

3/20/2011 5:18:49 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

This is our second car from Universal in the last six months, my wife wanted to look at the new Juke. Mike helped us understand what a Juke is (SUV or a hatchback). I love our Hyundai, we bought the Juke and she loves it. Thank you Simo and Mike for making her happy.

 

dlabrador

3/20/2011 1:47:31 PM

Overall Score:    0.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

Chris Oliva provided us with a great purchase experience starting with his timely call backs, friendly, professional attitude during the process to the closing of the sale. Also, Hiram Rivera made the financing experience a very pleasant one!

We would highly consider buying another vehicle from Universal Nissan!



"I would like to recognize Adriano De Oliveira. Adriano worked very hard to get is a great interest rate & low payment. He was very hospitable & very professional!
David & Ligia M. 03/18/2011

 
"I would like to recognize Robin Johnson. The wow is for being so helpful, kind, professional, and knowledgeable & for making sure that we were happy with every aspect of our car buying experience. We will ALWAYS recommend!
David and Ligia M. 03/18/2011


lmejia82

3/18/2011 9:15:35 AM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

Robin was such a great person to work with. He was very knowledgeable. He was very patient by keeping in touch with us for 6 months getting us into what we wanted. He made sure that we left with a great deal and a beautiful car! :-) My husband and I are super happy with the service we received. We will always recommend our family and friends to Universal Nissan! Robin rocks!!

 


"I would like to recognize Axel Machin. I had the honor of meeting Mr. Axel Machin. From the time he introduced himself, through the closing of the deal, he was extremely attentive, professional and a true gentleman. He is great! Thank you guys you were great!
Wilfredo H. 03/17/2011


"I would like to recognize Guillermo Faria. Guillermo was not only professional but he was also patient in dealing with us. He showed great salesmanship. He did not waste time and he went straight to the point."

Maria G. 03/16/2011

 

"I would like to recognize Lynn. I was pleasantly taken in for a manicure while my car was in service. Lynn did a great job! I really appreciate the attention I received."
Gloria P. 03/15/2011


wally0129

3/12/2011 11:36:04 AM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

WELL IT WAS A VERY LONG DAY BUT IT TURNED OUT TO BE THE BEST DAY OF MY LIFE. BECAUSE, I LEFT WITH A SMILE ON MY FACE SINCE I GOT MY NEW CAR A 2011 VERSA SEDAN. CHRIS OLIVA MADE IT WORK FROM START TO FINISH. HE WAS SO NICE TO US, VERY ACKNOWLEDGEABLE AND VERY DETAILED ABOUT EVERYTHING. HE ANSWERED EVERY SINGLE QUESTION WE HAD. HE DIDNT LEAVE US WITH ANY DOUBTS OR ANYTHING. BEST SALESPERSON I EVER SPOKEN TOO. THE MANAGER CESAR ROBLES WAS ALSO VERY POLITE TO US HE EXPLAINED EVERYTHING TO US FROM THE CAR, TO THE INSURANCE TO THE VERY SMALLEST DETAIL YOU DONT THINK ABOUT. I AM VERY THANKFUL TO CHRIS OLIVA AND CESAR ROBLES. WOULD DEFINITELY RECOMEND THIS DEALER AND WOULD CONSIDERATE FOR THE NEXT PURCHASE.

 


"I would like to recognize Chris Oliva. I was very overwhelmed and happy with Chris Oliva, he was very polite nice and very detailed about everything."

Waleska R. 03/11/2011

 

vaviles

3/10/2011 11:09:22 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

As soon as I spoke with Chris Oliva on the phone he was super courteous, and upon meeting him he excelled in his service to me. Fantastic salesperson, great people person. Mr. Hiram Rivera was also an amazing man to deal with. Great Great service.


dalvarez

3/10/2011 1:01:26 PM

Overall Score:    4.4  

Reason for Visit: Sales (Used)  

I recommend this dealer: Yes

My Review of Universal Nissan:

My husband and I have had some credit problems in the past and thought we wouldn't be able to finance a vehicle for the payment we wanted and the price we were hoping for. After researching for weeks, I booked an appointment to the dealer online. I was surprised that Brett called me the next morning to get us started on the financing process without coming into the dealer. He was quick to return my calls and we were feeling confident that we would have something at the end of the day that was reliable and gas efficient. He allowed me to test drive my first option and after that, he helped ease my concerns by showing me exactly what I was looking for. I purchased my second Hyundai Sonata with Brett and I love my new car. After a little bit of negotiations, I feel both sides came out winning. They were willing to work with us and my husband and I felt like we got a great deal. I look forward to getting another car from these guys in the coming months.

 

Disneyfamily2005

3/9/2011 9:08:10 AM

Overall Score:    5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Universal Nissan:

We did not think we would be able to purchase a "newer" van due to our credit history. We went into the Dealership with the idea that there was not going to be a way they are going to finance us. Not only were they able to help us out (we filed bankruptcy in 2008 due to a heart attack and job loss) with a loan but they did not make us feel "small" .We felt and still feel like part of the Family. We did not buy a Nissan; we bought a Town and Country. My wife has been fully satisfied with it and has helped her greatly to have a reliable van to take our disabled kids back and forth to hospital visits. Brett Livingston was for us a real blessing handling our sale. He went above and beyond. I am a restaurant manager and I know people have a choice when going out to eat. When people ask me where I choose to buy my new or used vehicles I will tell them Universal Nissan! Tell Brett hello and Joe and Angela said Hi

 

lrobinson62

3/8/2011 11:35:31 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

I wanted to take a moment to say how good of an experience we had. I've purchased several cars in the past and my experiences weren't the best. I submitted my information online and Guillermo Faria contacted me right away. He actually answered all my questions and provided me with the best price up front. I scheduled an appointment and took my Sentra home within the hour. I highly recommend Universal Nissan, specially the internet department as a method to buying your next car.

Thanks alot Universal...

 

vgambino79

3/8/2011 5:30:05 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

I am a single mother of three and I was very nervous going to buy my vehicle. Universal Nissan made me feel at ease. The salesman was very nice and not pushy. The General Sales Manager went out of his way to make sure I got a great deal. They worked with me with the price and car that suited my needs. I will definitely recommend Universal Nissan to my family and friends.



"I would like to recognize Jose St.Hiliare. I appreciate the great customer service that I was given. I also appreciate his attitude as well as his personality. Thanks for having him service me."

Laneshia P. 03/06/2011

 


"I would like to recognize Tito Mella. Tito was a pleasure to work with. He made our car buying experience a wonderful one. What a nice man!!!"

Diana F. 03/05/2011

 

Rtav

3/5/2011 8:53:37 PM

Overall Score:    4.8  

Reason for Visit: Sales (New) 

I recommend this dealer: Yes

My Review of Universal Nissan:

I went to buy a Nissan Rogue but since I couldn't get a higher loan they show me different options. During all the time the sales person and everyone who worked in there were really nice and helpful. I liked the service I received and I would definitely come back in future for a new car.

 

digbydoggie

3/5/2011 7:49:47 AM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes

My Review of Universal Nissan:

I am so glad that Brett Livingston is back at Universal Nissan. I first met him when I bought a used car from him when he worked for Cadillac. He called me when he started at Universal Nissan and about 6 months after that I was ready to trade my car and bought an Altima from him. Three years later I called him on his cell phone and he informed me that he was working for a motorcycle dealer but he referred me to Jose St.Hilaire at Universal Nissan. That is when I got my Maxima. Mr. Jose was just as good to me as Brett was before. I also met Mr. Tony G. and at that time I became a Universal Nissan "Customer for Life". They make it so easy and fun I decided that there was no reason to go anywhere else. In November 2010 I received an email from Mr. Brett Livingston to tell me that he had returned to Universal Nissan. The timing was perfect. I set an appointment and went to pick out my new Maxima. I feel that I got a GREAT deal. Honestly I could have haggled or maybe even paid less money someplace else. But when you have the best dealer (Universal Nissan) and the best sales person (Brett Livingston) why would I devalue myself by saving a few bucks to get inferior treatment. I paid a fair price and got top-shelf care and treatment for now my third car in 9 years at Universal Nissan. They are the BEST!!! 

 

JJKMax

3/4/2011 8:43:17 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

They are an awesome dealership & I would highly recommend them to anyone. They are friendly helpful & fair, they don't jerk you around & they stand behind their word & THEIR CARS. I can?t believe the way they take care of you and your family in the showroom. I will definitely be staying with this exquisite dealership.

 

"I would like to recognize Joshua Craig. He went out of his way to be very helpful and informative. Not pushy and very easy going. Great experience!! We got a car!!"

Marie W. 03/03/2011

 

Our Customers From ,Universal Nissan

"February 2011"

"I would like to recognize John Booth. Meeting John Booth, feeling the friendly welcome John Presented to us...giving us his undivided attention to our needs and going beyond expectations we never experienced a wonderful customer service like this before!! Job well done!!"

Mr. & Mrs. Turkel 02/10/2011

  

Mr. Ramirez,
1. Were you happy with your sales process? (if NO, please explain.)
2. Has the vehicle met your expectations? (if NO, please explain.)
3. What, if anything, could we have done to make your purchase more enjoyable?
4. Would you buy another pre-owned vehicle from our company?
5. Would you recommend a friend or family member to buy from us?
-"Yes to everything. This is my second time doing business with Universal. My experiences have been great."


Mr. Bekele,
1. Were you happy with your sales process? YES
2. Has the vehicle met your expectations? YES
3. What, if anything, could we have done to make your purchase more enjoyable? I ENJOYED, THANK YOU!
4. Would you buy another pre-owned vehicle from our company? YES! I AM PLANNING TO BUY TOYOTA RAV4. PLEASE LET ME KNOW WHEN YOU HAVE IT.
5.Woud you recommend a friend or family member to buy from us?
Yes, I plan to keep my business with Universal Nissan for many years to come.
 

brasilian princess

2/6/2011 8:19:48 PM

Overall Score:    5.0  

Reason for Visit: Sales (New)  

I recommend this dealer: Yes  

My Review of Universal Nissan:

I WENT TO THIS DEALERSHIP WITH MY WIFE TO PURCHASE A NEW CAR. I HATE CAR SHOPPING AND I HAVE TO CONFESS THAT I DONT FEEL VERY HIGH ABOUT CAR SALESMEN, BUT THE SALESPERSON WAS SO PATIENCE AND POLITE THAT GOT MY ATTENTION. I WAS LOOKING FOR A NISSA ALTIMA COUPE AND I ENDED BUYING A HYUNDAI GENESIS 2011 AND I LOVE THIS CAR. MY SALESPERSON MR. TITO MELLA SHOWED ME LIKE 10 DIFFERENT CARS BECAUSE MY WIFE IS VERY HARD TO PLEASE. I'M IMPRESS WITH THE PATIENCE OF THIS PERSON, HE WAS ALWAYS MAKING US LAUGH AND TOOKED THE TIME TO TAKE ME AND MY WIFE FOR TEST DRIVE LIKE SEVEN TIMES. FINALLY WHEN WE DECIDE TO PURCHASE THE HYUNDAI GENESIS THE NEGOTIATION TOOK ONLY LIKE FIFTEEN MINUTES. THIS IS MY FIRST GOOD EXPERIENCE IN A CAR DEALERSHIP, I WILL RECOMEND THIS PLACE TO ALL MY FRIENDS. THE FINANCE MANAGER JOSE RIVERA WAS ALSO VERY FRIENDLY AND PROFESSIONAL THAT'S THE WAY CAR SHOPPING SHOULD BE....

 

danialejo

2/6/2011 7:34:07 PM

Overall Score:    4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Universal Nissan:

today I am reviewing this dealer because me and my mother when there just to have more choices or possibilities in the search of a car, since my mother's income was pretty average we where looking for a cheap good car and since we got there Tito was a very friendly and helpful he showed us how good of a choice we would be making and that this truly was a great deal to have I appreciated his help, and Hiram Rivera he was very serviceable and really made our experience very enjoyable and made everything easy to understand.

  

minaranjo

2/6/2011 10:18:28 AM

Overall Score:    5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Universal Nissan:

I visit this dealership just to get some information about the Nissan Altima 2011 and the sales person Tito was very friendly and professional. The place is clean and with a great selection of cars. I ended buying a black Altima 2.5S. Very smooth transaction and easy to deal with. In 2 hour I was driving my new car, the negotiation was done without back and forwards. I will definitely recommend this dealership.


 

"I would like to recognize CJ. When I entered the showroom CJ was very welcoming. He was also very friendly and helpful as he patiently went over all the vehicles."

Rodolfo R. 02/04/2011

 


Our Customers From ,Universal Nissan

"January 2011"

 "I would like to recognize Angelo Rivera, Simo Bassi & Finance Guy. Angel knew all about the Nissans as well as competition. He provided excellent details about car safety features and engine as well as many other items. He was able to answer all my questions and helped me reach my buying decision. He gave me a tour of the store and shop. When I made the deal he and Simo helped speak me through the paper work and the finance guy was just as wonderful. He had me out very fast and satisfied. Simo Bassi helped by showing my printouts of the Sentra & also let me test a ford I was looking at. He was there through my experience and helped answer questions as well as advise me. Well done to your team !!"

Brenda M. 01/31/2011

 

"I would like to recognize Jose St Hilaire. Very Patient and pleasing during the process of our Altima purchase. He answered our questions in a very friendly way. He was very professional."

Mr & Mrs. L. Frequet 01/16/2011

 

"I would like to recognize Vincent Espinoza. Vincent took the time to complete the process of our Altima purchase showing respect and cooperation. He contacted our insurance before we left the location. He came to our home to program the garage & gate doors."

Mr. & Mrs. L. Fresquet 01/16/2011

 

Comments about our complimentary Nail Service
"The entire experience was pleasant and a suprisingly relaxing way to wait for my car. Thank you" 
- Ms. Lugo

"Everything was wonderful! It's great that you offer this service!"            
-Krista Fay

"Outstanding, Just walked in and signed name. She was extremely pleasant, clean, professional! I loved it!"         
-Ms. Secretan


Our Customers From ,Universal Nissan

"100 Black Men of Orlando Inc. annual Scholarship Dinner"

June 21, 2011

 

Mr. Al Chalashtori, General Manager

UNIVERSAL NISSAN HYUNDAI

12801 S. Orlando Blossom Trail

Orlando, Florida 32837

 

RE: Annual Scholarship Dinner

 

Dear Sir:

 

Thank you for your support of 100 Black Men of Orlando, Inc.'s annual Scholarship Dinner benefiting African-American high school students graduating in the year 2011.

 

The scholarship dinner held on Saturday, June 18 2011 at the Rosen Centre Hotel in

Orlando, Florida was a great success.

 

Through the assistance of your generosity, four (4) 2011 Jones High School graduates received scholarship awards of $5,000 dollars each.

 

Also, in keeping with 100 Black Men of Orlando's commitment of continuous support through undergraduate school, twelve (12) undergraduates and four (4) graduate students were also awarded scholarships. Awardees received a total of $100,000 dollars in scholarship funds.

 

We are grateful for your contribution and eagerly look forward to your support next year.

 

Sincerely

 

100 BLACK MEN OR ORLANDO INC.

 

Ronald O. Rogers

President


Ronald Rogers,Universal Nissan

"Recognizing Angelo Rivera"

 To

Universal Nissan - Hyundai

12801 S. Orange Blossom Trl.

Orlando Fl 32837-9855

June 17, 2011

 

 

Att. Mr. Bill Nero

 

 

I was a customer of Chrysler Jeep Dodge since 1997. My wife and I decided to stop by our closed Nissan Dealership to search for some possible options. We were both then introduced to a salesperson by the name of Angelo Rivera. He was professional and extremely devoted to helping us find a vehicle that suited my family and I. He was charismatic and kowledgeable and due to all of his help we were able to purchase a vehicle that same day, May 20th, a Nissan Xterra 2011. In the past when we purchased our vehicles at Chrysler Jeep Dodge our dealers were extremely pushy to the point where it became an annoyance to both of us.

Angelo was the complete opposite and his customer service led me to make the decision to buy my wife's next vehicle at Nissan, as well.

Thank you for the amazing service.

 

Sincerely,

Roberto G. de V.


Roberto G. de V,Universal Nissan

"Recognizing Universal Nissan: Service Department "

Good Morning Sir

 

Just a quick note to let you know how very impressed I am with the Service Department for the Nissan

division.  I was in there yesterday having had an intermittent problem with my 2003 Nissan 350Z.  My

Service Advisor was "Alfredo".  He was just wonderful to deal with, so courteous and informative.

 

My vehicle was there for some time as they checked everything out and to my surprise everything

was okay.  Battery was checked along with the starter, etc.  They did have to order a part for me which

will come in a few days.  I was so extremely impressed because they didn't find any "hidden" charges

and told me to come back for the part to be installed at my convenience and also reminded me that I would

need the 60,000 mile check up next time

 

The Service Manager was there checking on things and he and another gentleman named Brian.  They

were very nice and professional.

 

Having these employees is an asset to your organization.

 

They were able to take a very stressful situation and make it almost pleasurable.

 

What a great team!!!


Our Customers From ,Universal Nissan

"Recognizing Brett Livingston"

Jason and Sue S.

Comments: I wanted to say thank you and let you know that Brett Livingston in Sales was wonderful. He was funny and enjoyable to be around. Purchasing a car is a long process and he did what he could to make it easier on us. Brett also made sure that he answered all of our questions thoroughly and was very patient when I couldn't make up my mind on which model I wanted to purchase. We had a great experience. We will recommend Universal Nissan to others and to Brett in the future.

Jason and Sue S,Universal Nissan

"Recognizing Safaraz Ahmed "

Dear Mr. Ahmed, 

Thank you for your kind interest in our enjoyment of the 370z .  My husband LOVES his car.  I cannot thank you enough for all of the help, advice & guidance you gave my Daughter & me during our shopping.  I could not have asked for a more professional & humble Sales Associate than you.  Your knowledge, expertise, patience & understanding of our needs- sold us that car.  

I would not hesitate in seeking your professionalism AGAIN in the event that we choose to purchase another Nissan car, I will also be thrilled to recommend YOU - MR. SARFARAZ AHMED, as the Sales Associate who can sell any of my friends/family/associates a Nissan car & have them walk away with the ultimate car shopping experience. Just so you understand my genuine satisfaction- I could have bought the same car in New York & not have had to pay the  hefty Transportation fee I eventually paid,- but I was convinced that I was being treated fairly & respectfully by you. The New York Dealership still cannot understand why I chose to buy the same car as the one they had in their showroom, from a dealer in Orlando & have it transported to me in NY. But, I know the rationale behind my choice- plain & simple- I had the best Sales Associate in the business. Thank you, sir.

With our gratitude & best regards
Nalini, Rajni & Bhishma R.
SATISFIED CLIENTS!!!!! 

Nalini, Rajni & Bhishma R.,Universal Nissan

"Recognizing Brett Livingston & Christopher Oliva "

March 21, 2010

 

Universal Nissan/Hyundai

12801 South Orange Blossom Trail

Orlando, FL

32837

 

Dear Mr. Bill Nero:

 

I am writing to inform you of the experience I had in your dealership on Saturday, March 19, 2010. Prior to me detailing my experience, I need to provide you with background to understand reason for my letter regarding your staff.

 

On Saturday, I was seeking a vehicle to purchase because my 12 year old vehicle was unoperatable and not worth repairing.  One reason, I had my vehicle for 12 years and not seeking another because I reviled the car buying process. Another reason for not seeking another vehicle, I did not have any major issues with my previous vehicle and could afford repairs. Therefore when my mechanic advised me to purchase another vehicle, I became anxiety stricken. I contemplated many options for transportation that would not have me to finance a vehicle.

 

In quest of a vehicle, Auto trader was on search engine I utilized. I saved two of your vehicles at your dealership and cars at others dealers. Prior to contacting your dealership, I contacted another dealership on Friday and scheduled an appointment for test drive on Saturday. When I presented to the dealership and provided the salesperson name, the salesman that greeted me appeared not aware of the person I was requesting. I was later informed that the person was not a salesperson, but he could assist me. Feeling deceived I left that dealership and contacted Universal Nissan/Hyundai. 

 

Upon calling Universal Nissan/Hyundai, I was transferred and greeted by Chris Oliva, internet sales. I informed him of the vehicle that I was interested in seeing. The vehicle I inquired about was sold, but he found a vehicle that was close to the price range. Prior to presenting, Mr. Oliva provided me with a time frame of being in the dealership. I truly appreciate him addressing time factor because this was one of the many things I reviled about car buying process. Mr. Oliva made me feel that he valued my time. When I presented to your establishment, Mr. Oliva greeted my sister and I and explained his role in the dealership. He informed me that I would be working with Brett.

 

Brett was very knowledgeable about the vehicle, professional, and courteous. Moreover, he did not ask all of those intrusive questions to gather information to assist in a sale. Brett respected my privacy in regards to personal information and focused on my thoughts regarding to the vehicle.  However, I was still guarded with him through the process. After, I decided to purchase the vehicle. I present my down payment with check of finance company. Due to being guarded, my anxiety did rise when he was asking information such as social security number. I felt that information was not necessary if I presented with financing. Since I was happy with his service, I provided the information.  Brett provided a warm handoff to your finance manager.

 

I am thankful for your financial manager having patience with me. I gave him a hard time due to me being stubborn. Of all the components in car buying process, I detest being in the room with the finance manager. In hind sight, I cheated myself out of the vehicle being certified and lower interest rate due to me not being opened to hear his logic. I was going to pay a higher interest rate just to move the process along. He worked with my apprehensions to have me see the savings in interest rate, and I did select another lender.  The reason I am unable to inform you of that finance manager name is because my anxiety was extreme that I blocked out his information. Please extend my gratitude to that gentleman. 

 

I am most grateful to your staff. On Saturday, your staff not only assisted me in obtaining a great vehicle. They improved my thoughts concerning car buying; taught me I need to be open to other's expertise; and not to rush in anxiety provoking experiences. For the first time, I am looking forward to purchasing my next vehicle.

 

Sincerely,

 

Freda J.


Freda J.,Universal Nissan

"Recognizing Mike Jahangir"

March 29, 2011

 

Universal Nissan

12801 S. Orange Blossom Trail

Orlando, Florida 32837

 

Attn: Mr. Al Chalashtori

          General Manager

 

Dear Mr. Chalashtori,

 

I was at Universal Nissan a week ago and I am writing to let you know how much I appreciated the extraordinary service I received from your service representative, Mike Jahangir, for my 2011 Nissan Sentra. Mike was very cheerful, courteous and explained what needed to be done and as well, gave me a close estimate of the cost. In conclusion, he did whatever it took to be sure me wife and I was satisfied with the service. We were treated with courtesy and respect and I was very happy when I left the Dealership.

 

Mike is an outstanding employee at Universal Nissan and I would recommend him to anyone because I know they would be pleased with his service.

 

Mr. Olivier M.


Olivier M,Universal Nissan

"Recognizing Robin Johnson "

Dear Robin,

Thank you for taking care of the service call on my Z. Your professionalism and attention to the details of my specific repair needs made the whole experience wonderful. See you next time.

Thank you, Warm regards,

Dr. D Crivelli 03/07/2011 


Dr. D Crivelli,Universal Nissan

"Recognizing Mike Jahangir "

February 23, 2011

 

Mr. Mike Jahangir

 

Remarketing Portfolio Manager

Universal Nissan

12801 S. Orange Blossom Trail

Orlando, Fl 32837-6594

 

Dear Mike:

 

We wanted to extend our appreciation for all of your hard work in obtaining our two new Hyundai Azera's in January 2011. You made our transition very easy and we appreciate your efforts and that you did not pressure us in any way with our purchases. Thank you for taking the time to pick-up and deliver our two vehicles from two different locations. You took very good care of us; you are a true professional.

We will always be grateful to you and will recommend you to anyone that wants to purchase a new vehicle.

 

Very Truly Yours,

 

Mario & Linda D


Mario & Linda D,Universal Nissan

Wayne & I left Universal Nissan after midnight last night and we went there straight from work. Since Wayne & I had changed our minds about who gets which Cube and I had not driven one yet, we went through the entire process (test driving, trade-ins, paperwork) which was long but VERY thorough. (A+)

Our experience with Universal Nissan was, as always, professional and very friendly. Wayne & I were shocked when we found out our salesman sent the cars back to the service department to be detailed & serviced at 10:30 P.M.!! (A++) We had no idea the guys were still working and that we would be driving new cars home last night with full tanks of gas (A+++)?... but we did, which added to the excellent customer service. We thanked the serviceman who prepped both cars and they in turn thanked us (A++++) for being loyal, repeat customers. Wayne knows all the parts & service guys on a first name basis. He took the Titan in just last week to purchase 4 new tires & have them mounted on the truck. They always give him a discount on service and parts (A+++++).

Again?..thanks for going the extra mile with the VPP! It saved us a lot of money (A++++++). There aren't many Cube's on the road in Floridabut Waynetold our salesman & the sales manager that Nissan will get lots of exposure from him since he drives all over the state for business and I'll cover the downtown Orlandoarea. He gave us several business cards and said their Nissan dealership will cut us a $200 check for any of our referrals that purchase from them?.another value added bonus (A+++++++)!

All of the above is why Wayne & I are Universal Nissan customers for life. We buy Nissans because of dependability & customer service. Nissan trumps all the other car manufacturers!

Susan and Wayne Kircher

I wanted to take a moment to thank the Universal Nissan Team for their help regarding the purchase of my new Nissan Sentra, in particular Sarfaraz, Jonathan, Cesar, and Hiram. They have gone above and beyond to work an affordable monthly payment and still get me a car that I like.

I went into the dealership without any intentions of purchasing a new car. I wanted to get some information on what options did I have looking into the future, and what to expect regarding trade in values, credit scores, interest rates, time frame, etc. to prepare for, when the time was right, to purchase a used car. At that point I did not expect purchasing a new car would even be affordable for me. I had been driving a 2003 SUV for which I was still making payments on, without air conditioning during this Florida summer weather, not to mention the ridiculous amount of money I was spending in gas.

Sarfaraz was the first one to greet me. He was very cordial and polite and before I knew it he had me test driving a car while the dealership was appraising my 2003 SUV. When we got back Jonathan was working a payment I could afford and continued working with the finance department to get me approved, which was not an easy task. They were both very thorough and detailed and kept me informed of all my options during every step of the process. Hiram also worked the financing and assisted me with the signing and transfer of the vehicle and offered me a great deal on an extended warranty/insurance, which gives me great peace of mind!

The process was smooth and I felt everyone was working together to make this happen. During the time I was at the dealership I was treated with respect and I felt very comfortable. Simor, Willie, Eddie, Ronald, and Vinny, stopped by every now and then to chat and check up on me.

I was so happy with my experience that I came home and told my sister and my mom about it. They both loved the car and before the weekend was over they both bought a car from Universal Nissan.

Thanks again to Sarfaraz, Jonathan, Hiram, Cesar, Simor, Willie, Eddie, Ronald, Vinny and everyone else whose name I can't remember! THANK YOU SO MUCH! YOU WERE (ARE) AWESOME! My drive to work this morning was super comfortable! ;)

Ingrid Lamb,Lockheed Martin Missiles and Fire Control

It sometimes is rare for someone to take the time to write a letter about someone who they were
impressed by and I rarely do it myself. But here is one.

Guillermo Faria assisted me with my online inquiries. I emailed 4 other Nissan dealers through their
web sites to get vehicle information also. Some only returned automated responses, some insisted on
only phone conversations. Guillermo preferred a phone call BUT was will to accept my request to talk
only online.

What a breath of fresh air. Not only did he honor my wishes he actually answered the questions I asked
him. He knew your system and instructed me how to get the information I need. He extended himself to
offer me the right advice for me that benefitted me. I felt his interest was in doing what was right for me.

I always buy online or through email. I do not like shopping at the store. So the internet is an avenue for
people like me. Most sales people stop following through when they think they are not getting
anywhere. I gave Guillermo a challenge because of my current financial circumstance. He did exactly
what I would have done for my customers.

If he is an example of your company philosophy then you must have a great company!

Stan DiGuiseppi

Contact Information

Universal Nissan Orlando

12801 South Orange Blossom Trl

Orlando, FL 32837
sales Sales:
407-982-2599
service Service:
407-401-7494
parts Parts:
407-545-4888

Hours

  • Monday: 9:00 am - 10:00 pm
  • Tuesday: 9:00 am - 10:00 pm
  • Wednesday: 9:00 am - 10:00 pm
  • Thursday: 9:00 am - 10:00 pm
  • Friday: 9:00 am - 10:00 pm
  • Saturday: 9:00 am - 8:00 pm
  • Sunday: 11:00 am - 7:00 pm

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