Customer Testimonials
I am very happy with the purchase of my car. I see Universal very professional that provide a reliable means of transportation. Which is very important to have productive life. Thank you so much for the help.
Thank you for all your help. The guy that helped me was very nice. Will come back
Amazing experience with the sales person Thomas Delgado. He was not pushy and took us to the process with knowledge.
Excellent service and customer service. Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it
Great experience working with Amir Alamaldin! He made the process very smooth and easy to follow. Would totally recommend!
very poor customer service Victor Campos and Alex Vazquez in service department Totally dissatisfied they need to be retrained
Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car.
they took my needs & financial needs in consideration when I explaned my car was tottled in an accident
We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service.
El mejor vendedor de la Nissan hace lo que sea para que te vayas montado en el carro que desees
I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible.
The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this."
Another manager came over and I told ... Read More DealerRater - May 29, 2026
Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!!
Good professional service and courteous people. They do what it takes to put you on the car that you want.
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments.
Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience.
My experience was wonderful & Chris Oliva was excellent & very helpful & understanding in every aspect excellent person.
The salesperson, Julio Valdez, was extremely helpful and went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on every phone call and email, demonstrating excellent communication and professionalism. When we encountered an issue with an unwanted extended warranty—something that was not his responsibility—Julio did a fantastic job resolving the situation quickly and effectively. His dedication to customer satisfaction truly stood out.
We had an excellent experience purchasing a SUV with Mr. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care.
All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable.
Richard Harris and Chris Oliva took great care of me on my purchase for my Rogue!
I would like to express my gratitude for the courtesy, professionalism, and attentiveness that Mr. Raul Ruiz extended to me during the recent purchase of my 2026 Murano Platinum. Without his assistance and flexibility, it would have been very difficult to finalize the transaction. Furthermore—and no less importantly—Raul is always available (thanks to his extensive experience) to assist me with any questions or configuration and adjustments I have needed to make on my new Murano. Thank you once again, Raul, for all your help. Jose del Pino
Excelente atencion sobre todo Angelo Rivera, Universal Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte.
My sales person was accommodating and a pleasure to work with, I have dealt with him in the past.
It was a pleasure doing business with Universal Nissan. Sales were helpful and not aggressive. The finance department can improve with better transparency.
Chris Green is the best sales person we have ever worked with. We will never use anyone again for all of our auto needs!
The customer service at this dealership is absolutely horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicle the Rogue has transmission issues which she provided via video documentation. This dealership has held her hostage nearly all day long only to tell her that there is nothing they can do since they couldn’t replicate the transmission discrepancy. This is not how customer service goes. Not to mention she is a disabled Air Force veteran who has put her trust and faith to this dealership only to be treated ... Read More DealerRater - Apr 9, 2026
Compré mi Nissan Kicks aquí y la experiencia fue increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altamente recomendados!"
Great customer service the best ever everyone was very understandable and care for the customer
I had an absolutely outstanding experience purchasing my car, and it was all thanks to the incredible service I received from this employee. From the moment I walked in, Luis Garcia was welcoming, attentive, and genuinely interested in helping me find the perfect vehicle.
They took the time to listen carefully to my needs, answered all of my questions with patience and honesty, and made sure I felt confident every step of the way. What really stood out was their professionalism and transparency ,there was no pressure at all, just honest guidance and support.
Their knowledge about the vehicles and ... Read More DealerRater - Apr 4, 2026
I had a very pleasant experience at Universal Nissan. The entire team was incredibly attentive and thoughtful throughout the whole process. They took the time to explain everything in detail and made sure all of our questions were answered. I really appreciated their patience and professionalism. Highly recommended!
Wasn't an all day experience so definitely appreciated that after a long day at work. Very friendly, showed me what I asked for and wasn't pushy. Listened to my wants and needs for my future vehicle and was honest about my options. I'd definitely come back or hopefully upgrade with Raul in the future.
Albert was my salesman and was extremely helpful with my purchase. made it smoot and easy
The entire process was smooth and seamless, my interaction with all employees was professional. Mike Perez went above and beyond.
It’s been a long time since I felt like the dealership really tried to earn my business. I have been a loyal Toyota buyer for 25 yrs. I like what u are doing with the Nissan brand and your sales people are top notch. I did not know that I was going to buy a car but was sold on the personal experience. Nice work
I did everything over the phone, even helped me secure the vehicle I wanted with my challenged credit. They took it very serious and helped me. Got myself an 2015 Audi s3, love the car and is in great condition. Would definitely buy from Universal Nissan again whenever my wife is ready for a new vehicle.
Excellent service, thank you Amir and Juan, was the best experience ever. 100% recommend. Come and see them
Our experience was flawless and we love our new (to us) car. We spoke with quite a few dealerships and Universal was the best.
Truly thankful for Raul. He has been great, very professional and knowledgeable of everything Nissan!! He has taken the time to explain everything step by step and has answered all my questions! He helped me get into a 2022 Nissan Rogue (certified) and I love it. I will definitely be back for my next car!!!
Great service and excellent customer care! Very professional, helpful, and made the whole process easy. Highly recommend!
Chris is always great to work with. He is quick, provides great pricing and gets the job done!
I have been a customer for over 18 years. I have purchased 1 Altima and 7 Maxima’s. My most recent purchase was a 2023 Maxima Platinum, very satisfied with the quality and service. Kudos to the staff at this dealership.
Negative stars took several phone calls waiting on hold 2 trips to the dealership and my husband told them EXACTLY what I said and THEN they fixed it hot garbage service
Great customer service from the sales department to the service department. Prompt response to customer queries
Universal Nissan was amazing, I was so nervous going in , and just really had a few questions, I have bad credit , no money down and no co signer , but I walked in and meet Albert who is so friendly and reassured me everything was going to be ok , Nissan took my very low trade in and payed of the rest of my loan and I couldn't be happier! I love my new Nissan kicks !
Everyone is so friendly and knowledgeable. We were totally satisfied with how everything went so smoothly.
The entire process of buying the 2025 Kicks went very well and I'm very happy with the whole negotiation, thank you all very much.
From start to finish everyone was professional, friendly, and courteous. I got a great deal and was very happy.
Best service I ever had I love it everybody is nice and super clean place recommend 100%
Muy profesionales , muy contenta con su trabajo, satisfecha con toda la ayuda brindada , muy complacida
was not given all finance options including Nissan financing. way too much high pressure on options that would make him more commision instead. Terrible trade in amount. my car was worth more than $1000
Aún esperando para solucionar un problema en una luz pendiente desde que compré el vehículo
Just fantastic. I felt the level of service was like I have never received at any dealership.
Everything was done in a quick and efficient manner without feeling rushed. There was no pressure from the sales staff. They listened to my needs and wants and helped me make the perfect selection for my family.
Excellent and professional customer service. Andy Santana was very courteous. I will definitely be an advocate for him.
My sales person was Mr. Martinez...he was very respectful and he was trying to kept the word on pricing but NOT the final price. But is something that happened on every car dealer. Even paying in cash always a delay back and forth.
CJ provided truly remarkable customer service throughout my car‑buying experience. From the very beginning, he made me feel like I was part of the Nissan family by putting my interests first at every step. His honesty, patience, and genuine care stood out in a way that’s rare to find. CJ took the time to understand what I needed, explained everything clearly, and never once made me feel rushed or pressured. Because of his professionalism and warmth, what could have been a stressful process became enjoyable and empowering. I highly recommend Louis CJ Joseph to anyone looking for a ... Read More DealerRater - Jan 3, 2026
Be careful I went in pre-approved n you switched my financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do
Overall Great experience, smooth transaction with many options to choose from, would do it again., Thanks!
Thanks to Raul Ruiz, I got my new 2026 Rogue! He guided us and helped us throughout the whole process. He made it easy and he was very professional. This is our 4th vehicle with Universal Nissan. Thanks!
Luis did a phenomenal job and went above and beyond to help us find what we were looking for
I had a poor experience at this dealership, would not recommend or buy there again. My business /transaction didn’t feel appreciated or gracious to them. Final price I paid was more than the initially presented final price quote which the sales person did not let me have a copy of. I also asked /reminded my salesperson Justice/Jaylen a good handful of times to remove the added stickers on the rear of the vehicle at the time the car is getting detailed for delivery. He said he would make sure that gets done but did not follow through on ... Read More DealerRater - Dec 21, 2025
Everyone was very nice and answered all of my questions, was very keen on explaining everything so I was well informed
I love this dealer and salesman Raul Ruiz he is great and really helped me with the purchase of my new Nissan Pathfinder. I will definitely will purchase another vehicle at this dealer with salesman Raul Ruiz.
Jeffrey was Great. Got me the car and price I wanted without wasting time. 2nd car I’ve bought from him
Variedad de vehículos, la asesoria y atención por parte de Willlam fue excelente. Se acomodaron a mis necesidades de compra y a mis formas de poder pagar. Los recomiendo con toda seguridad.
Thomas & Keith were both Excellent & Professional !!! Did not meet Juan- everyone was friendly & eager to help
They provided great service and helped with my buying experience. Raul was fantastic, understanding and very Patient. Richard delivered on his promise on getting me a great deal. I appreciate them both.
Friendly, easy to work with, understanding, and professional. Made buying a car quicker than expected
When I first walked into the showroom I experienced a warm and welcoming feeling. I did not expect that from a car dealership.
Sarfaraz provided great service i always recommend my family and friends to visit him only , as you feel like family
Patrick, our salesman, was exceptionally good. However, we desperately need and expected to receive a thorough handbook from Universal Nissan which would thoroughly explain EVERY feature of the car. We desperately need to know everything! It is too complicated and not at all explained. I’m sorry we bought the car! The symbols used are horrible and make a good use of the car impossible.
This was my second time working with Chris Oliva he was patient, listened to what I needed, and helped me find the perfect vehicle for my family. Moreover he’s very knowledgeable, professional, and genuinely friendly. I cannot recommend him and Universal Nissan enough.
Second car I purchased with Chris, always a great experience. Professional, personable, and friendly. 10 out 10 experience.
Jeo was amazing showing me all the choices I had. He was very helpful with my trade in car I’m very happy with my new acquisition
My brother is an honest, trustworthy dealer who truly cares about his customers and delivers every time.
Excellent customer service! Great experience with purchase o new 2025 vehicle! Thank you! Lily Figueroa
Super.. muchos anos comprando en nissan me siento muy satisfecha.. gracias son un gran eauipo de ventas..🤓😎
IT'S THE BEST,I HAVE BOUGHT TWO VEHICLES AND THE PROCESS ONLY TOOK COUPLE HOURS
It was great once Errol introduced himself and helped us immediately. Thank you so much
Very professional always willing to make a deal that makes you happy & comfortable. Friendly environment
The dealership was very welcoming and made sure I got what I needed. They made this car buying experience very easy for me
The service was great I loved it. I appreciate thise guys. It was good service.
Contacted several dealers to purchase a 25 Pathfinder. Universal was only one who replied back and didn't play the "come to the dealership" game. I got my out the door price and when I showed up, with check for full amount, I was in and out of the dealership on a Saturday, in less than one hour. I don't want to spend a lot of time "negotiating" as we all know numbers are nothing more than a shell game. I got a price I felt I could live with, and we purchased the vehicle. They ... Read More DealerRater - Sep 7, 2025
Javon was taking to long to close the deal. I was thinking he got lost.
Sarfaraz and Sam both were extremely helpful and thorough throughout the purchase of this vehicle. I felt very comfortable during the entire process. Sarfaraz went out of his way to make sure that I got the exact car I was looking for, something I greatly appreciated. Also a shout out to Sam who made the financing paperwork feel like a breeze (even had offered snacks while we worked to complete the deal). Both team members were exceptional to work with.
My only constructive criticism not reflecting on either of the names mentioned above would be the general organization of the ... Read More DealerRater - Aug 23, 2025
Universal Nissan is very comfortable, it's not only for Nissan but it'for everyone. When you go to universal Nissan, you feel like at home.
Very nice dealership and clean. Carlos was very knowledgeable and trustworthy. The manager was great too!
The service was excellent and I found the exact car that I wanted. Very happy!
I feel completely scammed by Universal Nissan. I purchased a Nissan Altima as a certified used car, and I also bought 2 warranties to protect myself. However, now I’m being denied service because they claim the wear and tear on the vehicle is “typical for the year and mileage and warranty is not going to cover the vehicle that they didn't even take the time to inspect.
I brought up suspension issues multiple times, but instead of helping, they just brush me off and say this is normal for a used car. It’s incredibly frustrating to pay for ... Read More DealerRater - Aug 9, 2025
Man of their words. Very patient and willing to work with you. Good services. Reasonable
I had an exceptional experience with my salesman Galberto. His professionalism, courtesy, and attention to detail were outstanding. I truly appreciate his efforts, and I’m absolutely thrilled with my new car. I highly recommend his services. I’d also like to extend my gratitude to the Manager for encouraging me to stay and complete the process. Everyone who assisted me was friendly, helpful, and truly made the experience enjoyable.
Great customer service from Jacob in sales..very attentive and answered questions and concerns promptly
Very attentive, better disposition when it comes to helping and looking for the best way to satisfy the customer.
Juan offered great service. We did not feel pressured at all to buy and that makes a difference.
Very impressive used car inventory which I have been informing friends about. Our transaction was for a new car and our salesman, Jeff, was extremely good. He was easy to work with, patient, informative and exhaustive in his efforts to inform us and find us just what we wanted.
Shady dealer using the most basic tricks in the book to attempt to manipulate you into being hoed out. Be ware!
i’ve been coming to this location for the past five years. I love coming to this dealership. It’s always cleaned and the staff is very friendly.
Great company. I received excellent service and would recommend them to my friends and family. Great experience!
Jeff the salesman was great. Did not presser me and always kept me up dated
