Customer Testimonials
We test drove the Genesis GV70 at our home dealership and had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a brand new car delivered to our house! They gave us exactly what we were looking for without any issues. 10/10 will continue to come back to universal hyundai/genesis. Thank you Eric, Billy, and Nick!
Amir was great, he got us the best deal on a brand new Frontier! Very happy with my purchase 🙂
Amir was great, he helped us choose the best deal possible. Highly recommended!! 👍
Thank you for all your help. Thomas helped me clear and Transparent with all information during the process. Recommended
We had a great experience at Universal with Sarfaraz Ahmed. He was very helpful, attentive, and professional throughout the entire process. We really appreciate his help and would definitely recommend him!
Sarfaraz Ahmed provided excellent service! He was attentive, knowledgeable, and very patient with us. He made the whole experience simple and comfortable. We truly appreciate his help and highly recommend him!
Isabela was a great saleswoman! She was very personable and was able to get me what I wanted at the end of the day!
had an absolute outstanding experience working with Angelo rivera at Universal Nissan. From the moment we walked in he was super professional, patient, and overall genuinely focused on helping us in searching for a brand new vehicle. he made the process so smooth and was very transparent ensuring we were satisfied i highly recommend, he provides excellent customer service.
This is the 4th car I have purchased from this dealership and the service is second to none!
Daniel and Keith were fantastic! This was my very first car purchase all on my own and they made the process pain free and smooth. They walked me through all of the processes and answered any questions I had!
Julio Valdez went above and beyond. Great service.
"Izabella was fantastic to work with at the Nissan dealership — knowledgeable, patient, and never pushy. She made the whole car-buying process smooth and stress-free. Highly recommend asking for her!"
(Translated by Google) I recently bought a Nissan Kicks and I'm very happy with the purchase. The seller, Chris Oliva, made the impossible possible and I'm very grateful for all his work. (Original) Compre un Nissan Kicks recientemente y estoy muy contento con la compra. El vendedor Chris Oliva hizo Lo imposible posible y estoy muy agradecido con todo su trabajo.
I just purchased a Nissan Murano and couldn’t be happier. Chris, Raul and Richie could not be more professional, attentive and knowledgeable. It was a zero pressure experience, which made all the difference. They took time to go through all the options available, conducted a thorough test drive and feature reviews. Finance and insurance paperwork was a breeze and the team was quick to deliver a freshly washed car. After 15+ years with Infiniti, the move to Nissan was seemless and enjoyable. Looking forward to future brand loyalty!
(Translated by Google) Gilberto, excellent service, helpful and very clear, explains things very well, thank you! (Original) Gilberto, excelente servicio, colaborador y muy claro, explica muy bíen, graciass
(Translated by Google) We bought from Gilberto because he's very good and honest, thank you. (Original) Gilberto le compramos por qué es muy bueno y sincero gracias
I just purchased a Nissan Murano and couldn't be happier. Chris, Raul and Richie could not be more professional, attentive and knowledgeable. It was a zero pressure experience, which made all the difference. They took time to go through all the options available, conducted a thorough test drive and feature reviews. Finance and insurance paperwork was a breeze and the team was quick to deliver a freshly washed car. After 15+ years with Infiniti, the move to Nissan was seemless and enjoyable. Looking forward to future brand loyalty!
Had a great experience leasing my third Sentra from Universal Nissan! Gilberto was friendly & knowledgable. Will definitely get my next lease from them in 3 years.
(Translated by Google) Thank you Gilberto for such excellent service!!! (Original) Gracias Gilberto por tan excelente servicio!!!
Chris Oliva was amazing treated me as his family and gave me his best deal thank you Chris Oliva
Eddy Rivera was excellent with his service and understanding of our needs. Great Experience!
Eddy Rivera was extremely helpful and friendly. Very professional
Julio was informative, helpful, and straight forward.
Great service
Had good experience buying my car with the sales lady Isabel
Sarfaraz Ahmed is the best in the business at Nissan.
Excellent customer service. Joel made sure I was fully comfortable throughout the whole process of buying a new car. What usually is a stressful situation turned out to be a 10/10 positive experience. Highly recommend.
We got our car from Dan! Process was great, very transparent and super accommodating to all our needs and requests!
Walked in Universal Nissan with low expectations, then we met Eddy Rivera! Truly goated in getting the job done. He deserves this trophy 🏆 Got me and my wife into a brand new ‘26 at the best price! 10 out of 10 Go ask for Eddy!
Eddy Rivera helped us out tremendously got us out of our old car and worked hard to get us approved and with the payment we wanted. He was so happy to assist us we felt like family! Would recommend 10/10
Overall a great experience with friendly and professional staff who made the car buying process much less stressful. Amir was an excellent sales representative, he was very informative in answering our questions, as well as understanding our needs. Juan the manager was also very professional, and Erik and Karim were both very friendly and ensured that our time at this dealership was well spent.
Gilberto, was amazing to work with! He understood everything I needed and made the process easy and quick. I would 100% recommend Gilberto if you’re looking for a new car.
I purchased a vehicle with Andy this week and I was very happy with my experience. Andy did a great job understanding what I needed in a vehicle and made it happen.
(Translated by Google) Andy was great to work with. (Original) Andy fue excelente trabajar contigo.
Andy, thanks for your help getting me that Sentra
Worked with Raul Ruiz and mad the process simple fun and felt like family. I would definitely be sending my peeps to work with him
Raul met all my expectations. He’s a great salesman very knowledgeable, friendly and knows what he’s talking about. He answered all my questions and was very professional. I am definitely satisfied with Raul and I will recommend universal Nissan to my family and friends and tell them to stop by and see Raul.
Angelo Rivera thank u so much for helping us u are blessing to us thank u for everything 🙏
Angelo Rivera thank u so much for everything God bless u🙏
I had a great experience purchasing my 2026 Nissan Sentra at Universal Nissan\. Younes was an excellent salesperson—professional, friendly, knowledgeable, and very helpful throughout the entire process\. He made everything easy and stress\-free, answered all my questions, and made sure I found the right vehicle for me\. I highly recommend Younes to anyone looking for a new Nissan\. If you’re looking for someone who genuinely cares about his customers and provides great service, ask for Younes at Universal Nissan\!
I got assistance from Amir Alamaldin in sales at Universal Nissan. In my previous experiences buying vehicles, the process has been stressful and the salespeople have attempted to adopt an intimidating attitude. However, that was not my experience with Amir. He was friendly and able to find options that aligned with what I was looking for. Even after the sale, he followed up and made sure any unresolved issues were taken care of.
(Translated by Google) EDDY RIVERA... 100% RECOMMENDED... DON'T HESITATE TO CONTACT HIM... (Original) EDDY RIVERA.. 100% RECOMENDABLE... NO DUDES EN CONTACTARLO...
Very good time, got 2 cars from Julio
Julio Valdez, is amazing dealer helping through my process of getting my first car
Daniel Ballen and Claudia the Insurance agent were very helpful Thanks again
(Translated by Google) Excellent (Original) Excelente
(Translated by Google) It's my second Nissan. I called Mr. Guillermo for information. He invited me to come in person on July 23rd. I arrived and was attended to by Raul Ruiz, an excellent salesman. Followed by Mr. Victor Mng and Mr. Jou from Finance. They fulfilled my dream of my 2026 car. My little gift. 🎂🎂🎂 HB in August. Nissan Universal. Thank you all. The photographer, Mr. Raul Ruiz 😄
(Original)
Es. Mi. 2do. Auto Nissan. Llame al. Sr. Guillermo para inf. Me invito que. Fuera Personal. 7/23. Llegue me Atendio. RAUL. RUIZ. Excelente. Vendedor. Seguido. Sr. Por. Victor Mng. Y. El. ... Read More Google - Jul 31, 2026
(Translated by Google) Very grateful to you, an excellent person. Julio Valdez (Original) Muy agradecido con usted un excelente persona Julio Valdez
(Translated by Google) Julio Valdez is a very good person, very kind, and a very good salesman. (Original) Muy buena persona primeramente muy amable muy buen vendedor Julio Valdez
It’s a nice dealer, very friendly staff, very good service staff, and plenty of inventory to choose from.
Chris Oliva made the entire buying process smooth and stress-free. He was patient, honest, and took the time to answer every question without ever making us feel pressured. The whole team treated us well from start to finish, and we drove away feeling like we got a great deal. Highly recommend Chris and the team if you’re looking for a great car buying experience!
Excellent service, Daniel help me out trough the entire very swiftly
We made our decision to go with the 2026 Nissan Frontier X-PRO, Started calling dealers within a 60 mile radius on Friday, most of the dealerships were trying to see how much money they could get out of us, even though we gave them all a price that we were comfortable with. When I contacted Universal Nissan and told them where we wanted to be on price they asked if we could come into the dealership that day if they could get to our dollar amount and I said yes, they came back within minutes at only $100 above what we wanted to ... Read More Yelp - Jul 28, 2026
(Translated by Google) My experience at the dealership was excellent. The service from Julio Valdez, who greeted me, was spectacular. Everything was very well explained, and he was very patient with me. Overall, the service at the dealership is very good. I would return without hesitation, even though I already drove away with my new car. Thank you so much!
(Original)
Mi experiencia fue excelente en el Concesionario, la atención de Julio Valdez, quien me recibió, fue expectacular, todo muy bien explicado y muy paciente para conmigo, en general la atención de n el lugar es muy buena, ... Read More Google - Jul 28, 2026
We had a great experience buying our car with Christopher Oliva. He was friendly, patient, and made the whole process smooth and stress-free. He took the time to answer all of our questions and never made us feel pressured. We truly appreciate all of his help and would definitely recommend his services to anyone looking to buy a car. Thank you, Christopher!
Daniel Ballen assisted in the sales process with me, he was a clear, effective communicator, easygoing conversation, handled all my paperwork in a timely manner. All staff involved were kind & helpful! Wonderful experience at this dealership.
Julio Valdez was an absolute delight. The process was effortless.
I just want to say that Sarfaraz Ahmed was an outstanding salesman and he worked with me in my car purchase Thank you
Wonderful and quick service , gave me a great deal as a first time buyer and young adult. A lot of thanks to this team and company.
Safaraz Ahmed is a great a salesman i highly recommended him. I been buying from him since the last 10 years!
When i say they have employees that actually want to help you they do! Thank you to Andy Santana for everything that you did for me!!
Mr. Safaraz Ahmed is the greatest sales rep Universal Nissan. If you guys need a car please come see this gentleman, he's truly amazing.
Universal Nissan took care of my Murano and followed up the following day to see if I had any additional concerns.
Great service from Amir in Sales and the managers Deya, Crespo and Victor
Daniel did a fantastic job and got us done and set with our brand new Rogue! We couldn’t be more satisfied and excited!
Joel, Richard, and Keith turned what started as a small crisis into a completely painless experience. From the moment I walked in, they were professional, patient, and genuinely committed to helping me. They took the time to understand my needs and found me the perfect car at a great price—and in a fantastic color that I absolutely love! Their outstanding customer service and teamwork made the entire process smooth and stress-free. I highly recommend them to anyone looking for a great car-buying experience. Thank you, Joel, Richard, and Keith!
Today i walked into Nissan Orlando and it was the best decision for my car buying experience. The team was very friendly and had a great sales person, Amir! Highly recommend for anyone looking for a great atmosphere, and friendly experience.
Eddy Rivera was so patient and helpful. Highly recommended!! It was a great experience!!!
Julio was very helpful through everything.
When I tell you that this place went above and beyond for me that is not an overstatement. I came here, fully confident that I will not get approval for anything not with my credit not with no money down and not with the old beater that I had to trade in. Daniel in sales, listen to my situation. Understood what I was trying to do and presented me with the best options suited for me. After looking at a few options, we settled on a 2023 Nissan Sentra that met all of my requirements. Expecting to get denied I went ... Read More Google - Jul 22, 2026
Daniel was very helpful and put me in a brand new 2026 Nissan Sentra!! I'm very happy with my purchase and he made the process streamline and simple.
Compré un automóvil usado de 2021 el lunes 13 de julio de 2026 y como estaba lloviendo muy fuerte no logré ver que tenía el cristal delantero con un golpe en el centro y la punta de eje del lado del chofer liqueando la grasa y haciendo un golpecito al girar que al día siguiente y hasta hoy ha seguido aumentando. Lamentablemente el concesionario no le hizo el supuesto 101 multi point inspection que el Sr. Joshua Gum me indicó online que se le estaba haciendo. No pude notar esas cosas por las inclemencias del tiempo. Y entiendo que se conocí... Read More DealerRater - Jul 20, 2026
Wonderful dealership! Everyone is so nice. Ernesto my salesperson sold me and my wife a certified pre owned 2024 Genesis GV80 with 20,000 miles. He is an awesome salesman and I couldn't ask for more from a Dealership.By the way Ernesto and the GM gave us a Genesis sunscreen, umbrella and keyholders free. I am very happy with my Genesis! Keep up the goodvwork guys! Steve and Sharon G Orlando Fl
I had a good experience, nice and cordial staff . I was pleased with my purchase
Upfront pricing. Listen to wants of customer. Alejandro was very helpful and was a great communicator throughout the entire process.
Universal is always a great place to buy a car. This is my 4th car from them. Will continue to come back whenever we have another need.
Professional friendly and very efficient. Great customer. The dealer listened to my concerns and he executed exactly what I needed.
Julio Valdez presented as knowledgeable in this field, sincere and honest. I am very happy with my purchase, and the service of the dealership's employees I came in contact with during this purchase Thanks.
Raúl was very helpful, down to earth, knowledgeable and supportive on all my concerns. I felt very comfortable with the service.
Excelente service, attention, dedication, the best people, answer all questions, resolve fast and effective, thanks
I advised Raul that I was on a time crunch and only had limit time that I could be there, he assured me that he could get me the help I needed in the alloted time frame and he did. I really respect people and establishments that respect my time. Not only did he get me into the vehicle that I wanted he did so with respect and did not try to up-sell me additional anything. Plus he was respectful and not pushy I really respect that.
I am very happy with the purchase of my car. I see Universal very professional that provide a reliable means of transportation. Which is very important to have productive life. Thank you so much for the help.
Thank you for all your help. The guy that helped me was very nice. Will come back
Amazing experience with the sales person Thomas Delgado. He was not pushy and took us to the process with knowledge.
Excellent service and customer service. Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it
Great experience working with Amir Alamaldin! He made the process very smooth and easy to follow. Would totally recommend!
very poor customer service Victor Campos and Alex Vazquez in service department Totally dissatisfied they need to be retrained
Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car.
they took my needs & financial needs in consideration when I explaned my car was tottled in an accident
We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service.
El mejor vendedor de la Nissan hace lo que sea para que te vayas montado en el carro que desees
I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible.
The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this."
Another manager came over and I told ... Read More DealerRater - May 29, 2026
Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!!
Good professional service and courteous people. They do what it takes to put you on the car that you want.
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments.
Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience.
